Anbu Vidhya

Operations Associate

Bengaluru, Karnataka, India6 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Successfully cleared 25.5K+ compliance cases at Amazon.
Improved onboarding efficiency by 30% at Onco.com.
Expert in regulatory compliance and product safety.

Stackforce AI infers this person is a Regulatory Compliance Specialist in E-commerce and Healthcare IT.

Contact

Skills

Core Skills

Regulatory ComplianceProduct ComplianceOperational EfficiencyClient OnboardingSaas OperationsCustomer Service OperationsMarketing

Other Skills

Legal ComplianceAudit & AssuranceRegulatory Risk ManagementSOP Enforcement & Process OptimizationProduct ClassificationBacklog ReductionSLA ManagementProcess OptimizationSaaS Operations ManagementClient Onboarding OptimizationEscalation HandlingCustomer Experience ImprovementRegulatory Documentation & ComplianceClient Onboarding (HNI Clients)Content Creation & Marketing Collateral

About

As a Senior Product Compliance Associate at Amazon, I contribute to regulatory compliance and product safety by managing and resolving extensive product compliance backlogs across North America and UK marketplaces. Through detailed document reviews and adherence to safety standards, our team ensures timely classification, policy enforcement, and enhanced customer safety. With a PGDM in Marketing & Finance from the International School of Business & Media and a BE in Computer Engineering, I bring a structured, analytical approach to process improvements. My expertise includes regulatory compliance, operational efficiency, and customer safety, enabling impactful contributions to global platforms.

Experience

6 yrs 5 mos

Total Experience

1 yr 7 mos

Average Tenure

4 yrs 4 mos

Current Experience

Amazon

Senior Product Compliance Associate

Jan 2022 – Present · 4 yrs 4 mos · Bengaluru, Karnataka, India · On-site

Cleared a backlog of 25.5K+ product compliance cases across North America and UK marketplaces with 99% accuracy, ensuring timely classification and policy enforcement
Conducted in-depth document reviews for children’s and electronic safety products, validating test reports, certifications, and labels to meet regional safety regulations (e.g., CPSIA, IEC, EN standards)
Resolved 10K+ document verification backlogs, improving listing readiness and customer safety assurance across global platforms
Conducted Time & Motion analysis using Medaan, identifying operational inefficiencies and evaluated process improvements that increased task throughput by 12%
Reported & Monitored SLA performance and queue health, reducing SLA breaches by 40% through proactive tracking and prioritization
Collaborated with legal, tech, and catalog teams to apply policy controls, escalate critical cases, and ensure consistent application of compliance standards

Legal ComplianceAudit & AssuranceProduct ComplianceRegulatory Risk ManagementSOP Enforcement & Process OptimizationRegulatory Compliance

Onco.com

Associate Manager - Sales Operations

May 2021 – Dec 2021 · 7 mos · Bengaluru, Karnataka, India · Remote

Managed SaaS-based access and provisioning support for 150+ clients, ensuring secure hand offs and timely service activation across 2000+ hospitals and 520+ lab
Classified & Improved onboarding efficiency by {30%} by resolving key blockers and aligning workflows in OCPAP
Monitored service delivery SLAs and implemented issue triaging to reduce delays in care delivery and partner communication
Demonstrated ownership in resolving high-sensitivity cases, documenting issues and coordinating with tech/product teams for timely resolution

SaaS Operations ManagementClient Onboarding OptimizationClient OnboardingSaaS Operations

Practo

Inside Sales Specialist

Jan 2020 – Feb 2021 · 1 yr 1 mo · Wework Salarpuria, Bengaluru , India · Hybrid

Logged and maintained customer access records in Salesforce CRM, supporting audit trails, onboarding workflows, and access provisioning accuracy
Acted as the primary liaison for Indian customer base, managing end-to-end payment cycles and resolving SLA-bound service requests within 24–48 hours
Collaborated with cross-functional teams (support, finance, onboarding) to reduce access-related service delays by 30%, improving overall customer onboarding efficiency
Demonstrated attention to process, regulatory alignment, and clear escalation paths in handling sensitive patient services
Responsible working within the internal teams to improve the customer experience with Practo

Escalation HandlingCustomer Experience ImprovementCustomer Service Operations

Capitalvia global research limited - investment advisor

Client Acquisition Executive

Apr 2019 – Sep 2019 · 5 mos · Indore Area, India · On-site

Managed onboarding of ~20 HNI clients, verifying access and compliance documentation within internal CRM systems (Hash CRM)
Identified procedural gaps during account setup and worked with internal teams to update access control records and ensure regulatory alignment
Escalated system-level issues to support leads and ensured resolution timelines met SLA expectations
Maintained audit-ready CRM logs with 100% compliance for customer interactions, contributing to successful internal audit review outcomes

Regulatory Documentation & ComplianceClient Onboarding (HNI Clients)Client Onboarding

Big bang marketing and communications

Marketing and BD Intern

Feb 2018 – May 2018 · 3 mos · Pune Area, India · On-site

Collaborated with the owners in conceptualizing marketing ideas for collateral and digital content for the company and clients
Ensure proper coordination, planning, and alignment between Product Marketing, Sales, Research and Customer Success teams
Brainstorming and ideating to launch new product and projects of clients along with the top-level management of the organization
Learn new processes according to the variety of industries and support the customer’s inquiries
Support the sales team by client insights, making sure customer-facing teams are ready with information and processes required to support new products
Performing a limited set of administrative tasks such as email filtering, phone handling, updating of CRM, the hiring of interns, content writing of the website
SPOC for the customers in resolving the queries & documenting the interactions
Preparing presentation materials for the marketing team by creating well thought out, relevant and informative slides on PowerPoint that are based on approved research material

Content Creation & Marketing CollateralProduct Launch SupportMarketing