Zaid Khan — Program Manager

I’m a senior operator who specializes in building and scaling internal platforms and execution systems in high-growth startups. Over the last 6+ years, I’ve led cross-functional programs across workforce ops, HRMS platforms, category scale, and GTM execution—owning ambiguous problems from 0→1 and scaling them to national footprints. Currently, I led the build and rollout of Packman, an internal HRMS platform, driving adoption across 100,000+ frontline users and 700+ stores. My work translated into ₹70L+ in monthly cost savings through higher adoption, process redesign, and execution consistency. Previously, I’ve scaled national programs at Paytm (800+ cities), built city-level business and experience operations at Toothsi, and launched new categories and markets at Urban Company—driving 200% YoY growth in tier-2 markets and improving NPS from 27% to 40%. I’m strongest at the intersection of: – Platform scale & adoption – Cross-functional execution under ambiguity – Turning messy ops into measurable business outcomes I thrive in fast-moving environments where outcomes matter more than titles, and I’m particularly interested in roles where I can own systems, metrics, and scale—ideally with long-term equity upside.

Stackforce AI infers this person is a SaaS Operations Leader with expertise in scaling platforms and cross-functional execution.

Location: Bengaluru, Karnataka, India

Experience: 7 yrs 11 mos