Aman Rai

Associate Consultant

Dubai, United Arab Emirates4 yrs 5 mos experience
Highly Stable

Key Highlights

  • 4+ years in global Microsoft application support.
  • Expert in data analysis and process optimization.
  • Passionate about actionable insights from data.
Stackforce AI infers this person is a SaaS-focused professional with strong capabilities in application support and data analytics.

Contact

Skills

Core Skills

Application SupportService DeliveryIncident Management

Other Skills

Incident HandlingMySQLServiceNowData VisualizationData ModelingData Visualization ToolsSpreadsheet SkillsPython (Programming Language)Cross-team CollaborationMicrosoft Power BIData AnalysisITIL ProcessService-Level Agreements (SLA)Incident ResponseMicrosoft SQL Server

About

MBA candidate in Business Analytics at BITS Pilani, Dubai, with 4+ years of experience managing global Microsoft application support. Skilled in data analysis, reporting, process optimization, and automation, I’ve led incident resolution, streamlined workflows, and mentored teams to improve efficiency. Passionate about turning data into actionable insights, I leverage technical expertise and analytical thinking to drive business decisions and performance improvements. Always eager to learn and explore innovative solutions in analytics, business intelligence, and data-driven strategy.

Experience

4 yrs 5 mos
Total Experience
4 yrs 3 mos
Average Tenure
1 mo
Current Experience

Alfazance consulting

Associate Consultant

Apr 2026Present · 1 mo · Dubai, United Arab Emirates · On-site

Wipro

Administrator

Jun 2025Aug 2025 · 2 mos · Remote

  • Supported Microsoft applications during a 3-month engagement, ensuring service stability and efficient resolution of incidents. Actively contributed to documentation, testing, and process support.
Incident HandlingApplication Support

Dxc technology

2 roles

Analyst 1 Software Engineer

Promoted

Oct 2022May 2025 · 2 yrs 7 mos

  • Directed global support for Microsoft applications (Labor Management, MS Vacation, HR Admin, WFH Shipment),ensuring availability for 100,000+ users. Focused on SLA-driven service delivery, process optimization, knowledge management, and cross-functional collaboration to enhance system reliability and user experience.
MySQLServiceNowService Delivery

Associate Professional Software Engineer

Jan 2021Oct 2022 · 1 yr 9 mos

MySQLIncident Management

Education

Birla Institute Of Technology and Science, Pilani Dubai

Master of Business Administration - MBA — Business Analytics

Sep 2025Jun 2027

Jaypee University of Engineering and Technology

Bachelor of Technology — Computer Science

Jan 2016Jan 2020

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