Nov 2017 – Jul 2020 · 2 yrs 8 mos · Mumbai, Maharashtra, India

• Handling all product management activities for one of the leading and widest LTE networks in India (Reliance Jio).
• Responsible for end to end product management with focus required to manage the product life-cycle from conception to deployment.
• Release of new products or enhancement to existing products via the NPI process.
• Hands-on various products viz. Feature Phone, Smart phone, Tablets, STB & IoT devices like Connected cooler, Smart Meter, NB-Module.
• Technical co-ordination for products with customer and R&D teams in Asia.
• Working with customer on all the feature enhancements, customer specific modifications, FOTA plans, User trials, Beta testing etc.
• Co-ordination of all the operator acceptance, IOT test management activities, defect management, retest cycles with customer teams as well as R&D teams
• Work/manage cross functional teams to execute the program.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Active involvement in product budget planning, resource allocation, weekly customer reviews, internal project status meetings.
• Participating in workshops and presentations to support sales and determine customer requirements first-hand.
• Determine and own key initiatives that will improve customer experience to build longer term growth and reduce churn.

Apr 2011 – Nov 2017 · 6 yrs 7 mos

• Handling operator’s terminal business (Reliance Communications + Reliance Jio + Idea + Vodafone) with revenue more than USD 50 Million.
• Act as a link between a client and a company, anticipating and understanding client’s specific needs and offering solutions.
• Account Management & Relationship building with the Operator for selling Devices such as Tablets / Smartphone’s / Dongles/Wi-Fi Routers etc.
• Maintaining Relationships with top decision makers for the account and earn client’s trust.
• Analyse and adapt new strategies to react to changing business trends.
• Member of product planning team for Indian open market and operator business.
• Handling all products across all technologies i.e. UMTS / RevA/RevB / LTE products.
• Coordinating with the R&D for the product development and closing the commercials with business partners.
• Study the market for competition V/S ZTE GAP analysis.
• Working closely with operator’s enterprise team on products such video surveillance, vehicle tracking device asset tracking etc.
• Discovering new business areas and positioning of ZTE in those business areas.
• Ensuring smooth functioning of the account in terms of pre sales & post sales decision making.

Sep 2005 – Apr 2011 · 5 yrs 7 mos

• Key responsibilities involve one-point contact with OEM’s, interaction with business, marketing and VAS teams.
• Evaluating business requirements per quarter.
• Product identification and executing development to launch cycle.
• Discussions with OEM’s for development of new product.
• Negotiation with vendors on product pricing and deliveries.
• Major responsibility is to reduce the initial time required for launch and incorporate value added features at minimal cost.
• Basic testing of the product which involves – OTAF (Over the Air Function), voice, SMS and VAS services.
• Validation of various branding elements.
• Handled various products like Feature phones, Smart phones, Data cards, Tablets, WLL terminals.
• Vital role in development of HSD modems.
• Instrumental in development of Specifications and Generic Requirements for Reliance CDMA Devices. This includes User interface documents, Broadcast SMS specifications, Handset locking specifications, etc.