Dinesh sukumaran

Business Development Executive

Chennai, Tamil Nadu, India15 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 6 years in customer success and logistics.
Expert in cross-functional team leadership.
Proven track record in enhancing customer satisfaction.

Stackforce AI infers this person is a Logistics and Customer Success expert with a focus on operational excellence.

Contact

Skills

Core Skills

Customer SuccessLogistics ManagementProject ManagementOperations Management

Other Skills

Cross-functional Team LeadershipCross-functional CoordinationCustomer SatisfactionBusiness Process ImprovementCustomer EngagementCustomer Relationship Management (CRM)Container ShippingInternational & Domestic ShippingCustomer SupportManagementStrategic PlanningProject PlanningBudgetsWarehouse OperationsThird-Party Logistics (3PL)

About

With over 6 years as a Senior Customer Success Business Partner at A.P. Moller - Maersk, I specialize in cross-functional team leadership and coordination to deliver seamless shipping operations and customer service excellence. My work focuses on fostering collaboration across teams and driving effective operational workflows to ensure client satisfaction. Leveraging deep expertise in shipping and logistics, I am committed to optimizing customer success through efficient supply chain processes and tailored solutions. At Maersk, I contribute to maintaining high standards of service delivery while supporting the company's operational goals and client-focused mission.

Experience

15 yrs 6 mos

Total Experience

5 yrs 2 mos

Average Tenure

6 yrs 4 mos

Current Experience

A.p. moller - maersk

4 roles

Senior Customer success Business partner

Promoted

Dec 2019 – Present · 6 yrs 4 mos · Chennai, Tamil Nadu, India · Hybrid

Key Responsibilities & Leadership Impact
●Directed end-to-end shipping and logistics operations for 50+ strategic key accounts handling 1000+ FFE/month per account, delivering consistent SLA adherence and high service reliability.
●Championed critical issue resolution as the primary escalation lead, executing root cause analysis (RCA) and corrective/preventive actions (CAPA), reducing repeat issues and operational disruptions.
●Orchestrated resolution of complex operational challenges, strengthening client retention and enhancing long-term customer partnerships.
Aligned and influenced cross-functional teams by partnering with Sales and Tender functions to optimize pricing strategies, contracts, and commercial outcomes.
●Drove performance excellence by establishing and monitoring KPIs, achieving consistent improvements in productivity, quality, and service delivery metrics.
Elevated customer experience by implementing strategic initiatives that improved Net Promoter Score (NPS) and overall client satisfaction.
●Led high-impact projects focused on process transformation, cost optimization, and operational excellence, delivering measurable efficiency gains.
Built organizational capability by designing and executing cross-training programs, improving team flexibility, productivity, and succession readiness.
●Managed and mentored a team of 25+ professionals, driving performance management, engagement, and workforce continuity through structured planning.
●Transformed processes by leading process mapping and re-engineering initiatives, collaborating with AI/technology teams to automate workflows and enhance operational efficiency.
●Strengthened stakeholder governance by engaging internal and external stakeholders, ensuring alignment, transparency, and seamless execution.
●Institutionalized performance management cadence by conducting weekly business reviews (WBRs), identifying gaps, implementing corrective actions, and standardizing best practices across operations.

Cross-functional Team LeadershipCross-functional CoordinationCustomer SatisfactionProject ManagementOperations ManagementLogistics Management+1

Senior process expert

Jan 2014 – Jan 2016 · 2 yrs · Chennai, Tamil Nadu, India

Subjected Matter of expert for Middle East and Sounth Asia import manifest process.

Process Expert

Promoted

Jan 2012 – Jan 2014 · 2 yrs · Chennai, Tamil Nadu, India

Handled Import manifestation for South Asia countries.
India ,Pakistan. Bangladesh , Sri Lanka.

Senior Associate

Sep 2010 – Jan 2012 · 1 yr 4 mos · Chennai, Tamil Nadu, India

Handled import manifestation for Bangladesh.
Customs manifest preparation.

Safmarine

Customer service experience partner

Jan 2016 – Nov 2019 · 3 yrs 10 mos · Chennai, Tamil Nadu, India

Handled Import and Export Related Quries for Europe client's Related to Bookings, documentation, operations,Invoice, Delivery order and End to end shipping operations.