May 2020 – May 2023 · 3 yrs

• As a Senior Operations Manager, I have successfully led and managed a team of over 1000 associates, overseeing operations in one of the highest-consumption regions, specifically South India. I have been responsible for ensuring smooth and efficient operations at the largest sort center for Amazon, where we handle a significant volume of packages.
• In this role, I have held key responsibilities such as managing the profit and loss (P&L) of the operation, consistently striving for cost optimization while delivering the fastest and most reliable service in the industry. Leveraging a combination of manual labor and innovative machines and technologies, we have achieved remarkable efficiency and speed in the sortation process.
• By implementing robust processes and utilizing cutting-edge technologies, I have contributed to the seamless flow of goods, ensuring timely deliveries and customer satisfaction. My focus on continuous improvement and operational excellence has resulted in enhanced productivity and streamlined workflows, making a significant impact on the overall success of the organization.

Sep 2016 – May 2020 · 3 yrs 8 mos

• As a senior operations manager, I have spearheaded the transformation of the Indian transportation industry by prioritizing safety, reliability, and speed. Through our efforts, we have successfully changed the industry mindset, positioning ourselves as one of the fastest road networks in competition with rail and airlines. Our focus on maintaining a consistent speed, coupled with our impressive reliability and safety records, has set new industry benchmarks. Furthermore, our involvement in network design and relentless pursuit of innovation have contributed to the overall betterment of the transportation ecosystem. As we continue to strive for excellence, our commitment to safety and reliability remains unwavering.
• I am proud to have been honored with the prestigious "Door Desk" award at Amazon for my frugality initiatives, which have saved millions of dollars by converting the air network to a robust road network while upholding high-quality service, speed, and reliability.

Aug 2012 – Aug 2016 · 4 yrs

• As a member of the launch team for Amazon.in's AMZL/ATS services, I have played a crucial role in setting up a robust network that spans from the first mile to the last mile. Being part of the core network design team, I have contributed to the expansion of the network in the West region, scaling up from 1 sort center to 5 major centers and 7 small and medium centers. This network now serves over 250 cities across 17 states in India.
• Through this experience, I have honed my skills in various aspects of the logistics and transportation industry, including primary and secondary transportation, warehousing, 3PL and 4PL logistics, distribution, own fleet management, network design, program management, and project management. This comprehensive skill set has enabled me to navigate the complexities of managing end-to-end operations and deliver exceptional results.
• I am proud of the contributions I have made in establishing and expanding the network, optimizing efficiency, and ensuring seamless operations. With a strong foundation in network design and a deep understanding of various logistics functions, I am well-equipped to tackle new challenges and drive success in the industry.

Dec 2009 – Aug 2012 · 2 yrs 8 mos · Mumbai, Maharashtra, India

• During my tenure as Deputy Manager of Warehousing and Distribution, I had the opportunity to oversee end-to-end third-party logistics (3PL) services for five prominent Japanese customers, including Unicharm, Peagon, Panasonic, Hitachi, and TOTO. This role was based in the Western region of India, where I was responsible for ensuring smooth and efficient operations for these esteemed clients.
• Working with these industry giants provided me with invaluable lessons and experiences. Customer obsession became a core principle, as I prioritized meeting and exceeding the expectations of our Japanese clients. Managing distribution channels and optimizing warehouse management systems (WMS) were key areas of focus, enabling us to deliver exceptional service and timely fulfillment.
• People management was also crucial in ensuring a cohesive and high-performing team. I gained valuable insights into effective leadership and fostering a culture of collaboration and continuous improvement. Moreover, I learned to navigate the challenges of handling peak periods, managing stress, and maintaining operational excellence during month-end peaks.
• One of the most valuable learnings from this experience was managing profit and loss (P&L) for the businesses I oversaw. Understanding the financial aspects and aligning them with operational strategies allowed me to drive efficiency, optimize costs, and contribute to the overall success of the operations.
• Working with industry veterans and giants was a tremendous opportunity that enriched my professional growth. It expanded my knowledge, skills, and understanding of the intricacies of managing large-scale operations and catering to the needs of esteemed clients.

Jul 2007 – Dec 2009 · 2 yrs 5 mos · Mumbai, Maharashtra, India · On-site

• At Reliance Industries, I began as a management trainee and gained valuable professional experience. I worked with the LPG business group, where I played a key role in building a strong transportation network and managing logistics operations. I was later entrusted with leading the decentralization and centralization of the fleets division, resulting in improved profitability and the establishment of a state-of-the-art maintenance facility. Additionally, I successfully developed a robust reverse logistics channel, increasing revenue and strengthening our presence in the industry. My time at Reliance Industries provided me with invaluable learning opportunities and shaped my expertise in logistics and management.