Revathi Varadharajan — Operations Associate
IT professional with 4.9 years of experience in IT product support, ITSM/ITIL practices, and fraud risk systems. Strong expertise in ServiceNow, Freshservice, L1/L2 support, incident management, data analysis, and risk monitoring.Skilled in designing and implementing data-driven solutions for risk mitigation, workflow automation, and SaaS product support. Adept at leveraging SQL, APIs, CRM platforms, and analytics tools to enhance operational efficiency, reduce financial risks, and drive continuous improvement across enterprise environments.
Stackforce AI infers this person is a SaaS product support specialist with strong ITSM and data analysis capabilities.
Location: Chennai, Tamil Nadu, India
Experience: 4 yrs 7 mos
Skills
- Freshservice Itsm
- Itil
- Application Support
- Customer Relationship Management (crm)
Career Highlights
- 4.9 years in IT product support and ITSM practices.
- Expertise in ServiceNow and Freshservice ITSM.
- Skilled in data-driven solutions for risk mitigation.
Work Experience
Walmart
Senior resolution coordinator (1 yr 5 mos)
Freshworks
Product Specialist (9 mos)
Infosys
Senior System Engineer (1 yr 2 mos)
System Engineer (1 yr 3 mos)
Systems Engineer Trainee (2 mos)
Education
Bachelor of Engineering - BE at Panimalar Institute Of Technology
