praphulla ch — Operations Associate

•​Investigate suspicious activity and behavior that could pose a risk to our customers on the Amazon websites. • Communicate effectively with via email and/or telephone with our customer base, which will include: buyers, merchants and internal customers to analyze risk. • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. • Exceptional analytical and data gathering • maintain high levels of confidentiality and data security standards • Detailed Verification of Information provided by buyer registering on the Amazon Platform • Maintain quality assurance controls by providing regular feedback on SOPs and Operational process. • Working within tough business SLA’s • Liaise with other Amazon departments to ensure cross functional success • Assisting management with escalated cases and cases that need deeper review. • Fosters cross-functional and cross business teamwork

Stackforce AI infers this person is a Fraud Investigation Specialist with expertise in BPO and risk management.

Location: Hyderabad, Telangana, India

Experience: 9 yrs