Himanshu Malhotra

QA Manager

Gurgaon, Haryana, India9 yrs 11 mos experience
Highly Stable

Key Highlights

  • Proven expertise in quality assurance processes.
  • Strong leadership in team operations and logistics.
  • Skilled in customer relationship management and sales.
Stackforce AI infers this person is a Quality Assurance and Operations expert in the outsourcing industry.

Contact

Skills

Core Skills

Quality AssuranceCoachingOperations ManagementTeam LeadershipCustomer Relationship ManagementSales

Other Skills

Quality MetricsCoaching & MentoringLogistics ManagementCustomer Relationship Management (CRM)Business PlanningProject CoordinationHospitality ManagementReservationsCustomer ExperienceSelf-esteemData AnalysisCustomer RetentionMedia LiteracySocial MediaAnalytics

About

Experienced Senior Quality Analyst & process trainer with a demonstrated history of working in the outsourcing/offshoring industry for Delivery partners and customer centric projects. Skilled in Analytical Skills, Operations & Vendor Management, Microsoft Word, Microsoft Excel, and Data Analysis. Strong quality assurance & meet the process & hygiene compliance quality.

Experience

9 yrs 11 mos
Total Experience
3 yrs 4 mos
Average Tenure
3 yrs 3 mos
Current Experience

Zomato

Senior Quality Analyst

Jan 2023Present · 3 yrs 3 mos · Gurugram, Haryana, India

Quality MetricsCoaching & MentoringQuality AssuranceCoaching

Blinkit

Senior Operations Executive

Jun 2017Jan 2023 · 5 yrs 7 mos · Gurugram, Haryana, India

Team LeadershipLogistics ManagementOperations Management

Oyo

Reservations Agent

Sep 2015Oct 2016 · 1 yr 1 mo · Gurugram, Haryana, India

Customer Relationship Management (CRM)SalesCustomer Relationship Management

Education

Swami Vivekananda Subharti University, Meerut

Master of Business Administration - MBA — Human Resources and Marketing

May 2020Present

Singhania University

Bachelor of Arts - BA

May 2013May 2015

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