Sameer Grover

Operations Associate

Chandigarh, India7 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in strategic planning and operations management.
  • Expert in data analysis and process improvement.
  • Strong leadership skills with a focus on team effectiveness.
Stackforce AI infers this person is a Logistics Operations Specialist with strong analytical and leadership capabilities.

Contact

Skills

Core Skills

Team LeadershipData AnalysisStrategic Planning

Other Skills

BudgetingMicrosoft ExcelProcess DevelopmentBusiness PlanningLeadership DevelopmentTeam BuildingPlanning Budgeting & ForecastingBudget ManagementOperations ManagementTeam LearningFleet PlanningGoogle SheetsData-driven Decision MakingFleet OperationsBusiness Analysis

About

A Quick Learner Who Grasps New Concepts Easily & Loves Experimenting, While Meeting my Goals With in the Stipulated Time.

Experience

7 yrs 9 mos
Total Experience
2 yrs 7 mos
Average Tenure
4 yrs 7 mos
Current Experience

Zomato

3 roles

Area Lead

Aug 2025Present · 8 mos

BudgetingTeam Leadership

Senior Operations Associate

Sep 2024Aug 2025 · 11 mos

  • Process-driven: Mapping business requirements and coordinating in developing & implementing processes in line with guidelines
  • SLAs: Undertaking responsibilities of removing less logical procedures in processes thereby reducing processing time; identifying improvement areas and implementing adequate measures to maximise customer satisfaction level
  • Root Cause Analysis: Performing root cause analysis, thus ensuring successful implementation of corrective actions with causing parties to improve service or cost, or to resolve a problem
  • Data Analysis: Interpreting data received from team member; giving recommendations that optimised performance i.e. creating metrics and reporting mechanisms to track and continuously improve overall program performance
  • Growth Planning & Recruiting: Held accountable for evaluating the economic and strategic costs & benefits of driver incentive programs and work with the team to execute those strategies
  • Initiatives Taken: Displayed proficiency in ideating and driving multiple BTL tasks for hiring riders Relationship Builder: Nurturing driver relationships, identifying & attacking problem areas for drivers; also negotiating with businesses for driver-partner rewards
  • Operational Excellence: Generating & sending out rider communication daily to keep them updated about day-to-day operations; additionally, defining Rider Service Quality Parameters for better customer and merchant experience
  • Team Leadership:Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation among team members. Determining training needs of employees to enhance their operational efficiency
  • Closely track driver logins and ensure supply availability and positioning as per the demand projections.Monitor driver performance metrics-grooming, frauds, quality, etc. Resurrection of inactive drivers through Driver re-segmentation through different Accounting/Strategy tags, Improved the driver stickiness towards platform
Microsoft ExcelStrategic PlanningData Analysis

Fleet Operations Lead

Sep 2021Sep 2024 · 3 yrs

Strategic PlanningBusiness Planning

Abh healthcare private limited

Accountant

Jul 2020Sep 2021 · 1 yr 2 mos

Jtj & associates

Account Manager

Jun 2018Jun 2020 · 2 yrs

  • DDA Reports, Income Tax Returns, DDA Compliance.

Education

Panjab University

Bachelor's degree

Jan 2015Jan 2018

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