Sameer Grover

Operations Associate

Chandigarh, India7 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in strategic planning and operations management.
Expert in data analysis and process improvement.
Strong leadership skills with a focus on team effectiveness.

Stackforce AI infers this person is a Logistics Operations Specialist with strong analytical and leadership capabilities.

Contact

Skills

Core Skills

Team LeadershipData AnalysisStrategic Planning

Other Skills

BudgetingMicrosoft ExcelProcess DevelopmentBusiness PlanningLeadership DevelopmentTeam BuildingPlanning Budgeting & ForecastingBudget ManagementOperations ManagementTeam LearningFleet PlanningGoogle SheetsData-driven Decision MakingFleet OperationsBusiness Analysis

About

A Quick Learner Who Grasps New Concepts Easily & Loves Experimenting, While Meeting my Goals With in the Stipulated Time.

Experience

7 yrs 9 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs 7 mos

Current Experience

Zomato

3 roles

Area Lead

Aug 2025 – Present · 8 mos

BudgetingTeam Leadership

Senior Operations Associate

Sep 2024 – Aug 2025 · 11 mos

Process-driven: Mapping business requirements and coordinating in developing & implementing processes in line with guidelines
SLAs: Undertaking responsibilities of removing less logical procedures in processes thereby reducing processing time; identifying improvement areas and implementing adequate measures to maximise customer satisfaction level
Root Cause Analysis: Performing root cause analysis, thus ensuring successful implementation of corrective actions with causing parties to improve service or cost, or to resolve a problem
Data Analysis: Interpreting data received from team member; giving recommendations that optimised performance i.e. creating metrics and reporting mechanisms to track and continuously improve overall program performance
Growth Planning & Recruiting: Held accountable for evaluating the economic and strategic costs & benefits of driver incentive programs and work with the team to execute those strategies
Initiatives Taken: Displayed proficiency in ideating and driving multiple BTL tasks for hiring riders Relationship Builder: Nurturing driver relationships, identifying & attacking problem areas for drivers; also negotiating with businesses for driver-partner rewards
Operational Excellence: Generating & sending out rider communication daily to keep them updated about day-to-day operations; additionally, defining Rider Service Quality Parameters for better customer and merchant experience
Team Leadership:Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation among team members. Determining training needs of employees to enhance their operational efficiency
Closely track driver logins and ensure supply availability and positioning as per the demand projections.Monitor driver performance metrics-grooming, frauds, quality, etc. Resurrection of inactive drivers through Driver re-segmentation through different Accounting/Strategy tags, Improved the driver stickiness towards platform

Microsoft ExcelStrategic PlanningData Analysis