Soumya Bisht

Program Manager

Delhi, India5 yrs 8 mos experience

Key Highlights

Expert in customer experience strategy for e-commerce.
Proven track record in consulting for fintech and pharma.
Strong analytical skills driving measurable outcomes.

Stackforce AI infers this person is a strategic operations professional with expertise in e-commerce and fintech.

Contact

Skills

Core Skills

Product StrategyCustomer ExperienceConsultingData Analytics

Other Skills

Customer Experience StrategyRetention ElasticityProduct Deactivation FrameworkReturn Policy DevelopmentSupply Chain CollaborationMarket-Fit POS System DesignMarket AnalysisPayment Health ReviewsMarketing StrategyData VisualizationBusiness InsightsFinancial MetricsEmerging TrendsBusiness Case PreparationLeadership

About

I'm a strategy and operations professional with experience across consulting, fintech, and e-commerce — translating ambiguous problems into structured frameworks and measurable outcomes. At Meesho, I own the end-to-end customer experience strategy for the Grocery vertical (0-to-1), working across product, tech, and category teams to drive retention and platform quality. At Mastercard Advisors, I delivered GTM and product strategies for financial institutions across APAC, EU, and MEA. Earlier at ZS Associates, I built data-driven market access solutions for Fortune 500 pharma clients based in USA. My work sits at the intersection of analytical rigour and cross-functional execution — whether that's modelling retention elasticity, designing governance frameworks, or conducting on-ground user research to inform product decisions. I'm drawn to 0-to-1 problems where structure doesn't yet exist, and thrive in environments that reward first-principles thinking. I hold an MBA from Indian School of Business (Co' 2023) and a Bachelors in Engineering from Netaji Subhas Institute of Technology (Co' 2019).

Experience

5 yrs 8 mos

Total Experience

2 yrs

Average Tenure

1 yr 7 mos

Current Experience

Meesho

Program Manager - User Experience

Oct 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Leading end-to-end CX strategy for Meesho's 0-to-1 grocery vertical
Modeled retention elasticity to identify critical retention levers and defined Habit Formation point
Built Grocery's first-ever product deactivation framework, using ratings as a core input metric
Built return policy from scratch; collaborated with category stakeholders to implement seller return charges
Partnered with Supply Chain team to increase on-time and in-full deliveries, directly reducing customer detractions

Customer Experience StrategyRetention ElasticityProduct Deactivation FrameworkReturn Policy DevelopmentSupply Chain CollaborationProduct Strategy+1

Mastercard data & services

Consultant

May 2023 – Oct 2024 · 1 yr 5 mos · Gurugram, Haryana, India

Delivered strategic solutions to APAC/EU financial institutions and FinTech clients
Designed market-fit POS system for Australian restaurant SMEs via competitor benchmarking & FGDs
Built Indo-PAC credit card value proposition playbook for target groups by analyzing spend data
Led payment health reviews with MEA and EU FI/Fintech clients, presenting insights to C-suite
Designed marketing strategy to re-engage dormant users on Mastercard's payments tool

Market-Fit POS System DesignMarket AnalysisPayment Health ReviewsMarketing StrategyProduct StrategyConsulting

Zs

2 roles

Decision Analytics Associate Consultant

Promoted

Jun 2021 – Mar 2022 · 9 mos

Delivered key recommendations to clients based on analytics-driven competitor and market analyses
Worked closely with Fortune 500 pharma clients to deliver day-to-day business insights and building a roadmap to increase market share for their flagship drugs

Data VisualizationMarket AnalysisBusiness InsightsData AnalyticsConsulting

Decision Analytics Associate

Jul 2019 – Jun 2021 · 1 yr 11 mos

Segmentation of 500+ payers/insurance companies using Python
Worked on share-shift, perception-spillover analyses in order to assist clients with payer contracting decisions using R
Developed visual tools on Tableau to communicate payer KPIs
Revamped payer data spine for clients using SQL

Morison menon qatar

Intern

Jun 2018 – Jul 2018 · 1 mo · Doha, Doha, Qatar

Consultancy Intern for the Advisory Department
Worked on a feasibility report for a salt manufacturing plant and single-handedly delivered on key aspects of the report including :
Market Assessment (Analysing Qatar's salt consumption trends and major consumers)
Technical Assessment
Creating Organization structure charts

Snapdeal

Intern

Dec 2017 – Jan 2018 · 1 mo · Gurugram, Haryana, India

Business Operations and Development Intern for the CSR Department
Worked on revamping the UI for website, onboarding NGOs and creating a feedback loop to ensure the smooth functioning of two projects :
1) Har Hath Ek Kitab (Book donation drive)
2) Stop the Spot (Sanitary napkins donation drive)