Tejinder Singh — Chief Operating Officer

Builder-operator with 24 years of experience creating, scaling, and transforming businesses across digital payments, EMI, ecommerce, omnichannel retail, consumer internet, and B2B sectors. Over the past several years at Paytm, I have led multiple businesses through phases of build, scale, and reset in dynamic, high-growth environments. My focus has been on building durable revenue pools, improving unit economics, and driving monetisation across platform ecosystems, while balancing commercial ambition with the operating rigor and governance required to scale complex, regulated businesses. Earlier in my career, I built and scaled ecommerce and omnichannel retail businesses across fashion, lifestyle, and consumer internet, including platform creation, digital transformation, business building, and cross-border operating execution. My experience spans enterprise payments, EMI, gift cards, ads, payment gateway, and strategic partnerships, with leadership across growth, P&L, operating model design, GTM, and business performance. I have worked in multi-stakeholder environments across banks, brands, merchants, platforms, and partners, with a strong emphasis on compliance, governance, and cross-functional alignment. Currently, I serve as Chief Operating Officer (COO) at Paytm and as a Board Director on multiple group subsidiaries.

Stackforce AI infers this person is a Fintech and Ecommerce expert with extensive experience in business scaling and digital transformation.

Location: Bengaluru, Karnataka, India

Experience: 23 yrs 2 mos

Skills

P&l Management
Business Strategy
Monetisation
Strategic Partnerships
Business Development
E-commerce
Digital Transformation

Career Highlights

24 years of experience in scaling businesses.
Led multiple high-growth initiatives at Paytm.
Expert in digital payments and ecommerce strategies.

Work Experience

Paytm

Chief Operating Officer (COO) | Enterprise Payments, EMI, Gift Cards & Partnerships (11 mos)

SVP & Chief Business Officer | Enterprise & Mid-Market Payments, EMI, PG, Gift Cards & Advertising (5 yrs 1 mo)

Himatsingka Seide Limited

Executive Vice President & Head - Ecommerce (Global) (11 mos)

Arvind Internet Limited

Chief Operating Officer (6 yrs 1 mo)

Times Internet Limited

Business Head , Ecommerce (1 yr 2 mos)

Head - Business Operations & Print Shopping (1 yr)

Head - Strategic Alliances & Print Shopping (3 yrs)

Samsung Electronics

Sales Manager - Delhi (2 yrs)

Onida

Area Sales Manager (3 yrs)

Education

PGDM at Indian Institute of Management Bangalore

BBS at College of Business Studies

Tejinder Singh

Chief Operating Officer

Bengaluru, Karnataka, India23 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

24 years of experience in scaling businesses.
Led multiple high-growth initiatives at Paytm.
Expert in digital payments and ecommerce strategies.

Stackforce AI infers this person is a Fintech and Ecommerce expert with extensive experience in business scaling and digital transformation.

Contact

Skills

Core Skills

P&l ManagementBusiness StrategyMonetisationStrategic PartnershipsBusiness DevelopmentE-commerceDigital Transformation

Other Skills

digital paymentsPayment GatewaysEnterprise Technology SalesGTM strategyOmnichannel commerce & paymentsCompliance ManagementOperations ManagementProduct ManagementTurn Around ManagementDigital StrategyDigital Advertising SalesB2C MarketingBusiness TurnaroundsPayments & FintechPlatform businesses

About

Experience

23 yrs 2 mos

Total Experience

3 yrs 10 mos

Average Tenure

6 yrs

Current Experience

Paytm

2 roles

Chief Operating Officer (COO) | Enterprise Payments, EMI, Gift Cards & Partnerships

Promoted

Jun 2025 – Present · 11 mos · Bengaluru, Karnataka, India · On-site

Leading a broad operating and business mandate across multiple Paytm businesses, with responsibility over enterprise payments, EMI, monetisation-led businesses, and strategic partnerships.
Key focus areas include:
Scaling enterprise and merchant-facing businesses through product-led growth and stronger operating rhythm
Building monetisation and growth engines across payments, EMI, advertising, and commerce-linked businesses
Driving strategic partnerships across banks, brands, merchants, and ecosystem players
Strengthening governance, execution discipline, and business performance across multi-business mandates
Improving scale economics, operating leverage, and execution quality across growth businesses
Current priorities include scaling EMI across channels to a category leadership position and building Gift Cards into a strategic issuance and distribution business at scale.

P&L ManagementBusiness Strategydigital paymentsPayment GatewaysEnterprise Technology SalesGTM strategy+9

SVP & Chief Business Officer | Enterprise & Mid-Market Payments, EMI, PG, Gift Cards & Advertising

Apr 2020 – May 2025 · 5 yrs 1 mo · Bengaluru, Karnataka, India · On-site

Led a diverse business portfolio across enterprise and mid-market payments, EMI, commerce-led solutions, and monetisation initiatives. During this tenure, I also led high-priority growth and monetisation mandates across Payment Gateway and Ads.
Key contributions:
Built Paytm’s card EMI aggregation business from the ground up across product, bank/NBFC integrations, brand partnerships, merchant onboarding, operations, and reconciliation
Drove business expansion across enterprise payments, EMI, PG-linked solutions, deals/gift cards, and advertising-led monetisation for enterprise and mid-market merchants
Worked across product, partnerships, GTM, and operations to create stronger merchant value propositions and consumer-facing journeys
Shaped business design and execution across multiple growth businesses within Paytm’s merchant ecosystem

Strategic PartnershipsDigital StrategyOmnichannel commerce & paymentsDigital Advertising SalesB2C MarketingP&L Management+4

Himatsingka seide limited

Executive Vice President & Head - Ecommerce (Global)

May 2019 – Apr 2020 · 11 mos · Bengaluru Area, India

Led global ecommerce for Himatsingka Seide’s home furnishings and lifestyle portfolio, working across teams in Bengaluru, New York, London, and Milan.
Built and scaled omnichannel ecommerce for brands including Calvin Klein, Tommy Hilfiger, and Kate Spade
Set up the operating backbone for cross-border ecommerce across North America, the UK, and Europe, including warehouse strategy, single-unit fulfilment, cataloguing, local digital marketing, and logistics readiness
Expanded online distribution across 50+ digital partners including Amazon, Wayfair, Macy’s, Otto, House of Fraser, Galaxus, LuisaViaRoma, Namshi, Noon, and Magasin

Arvind internet limited

Chief Operating Officer

Apr 2013 – May 2019 · 6 yrs 1 mo · Bengaluru Area, India

Joined as the first employee to help build Arvind Group’s digital and omnichannel businesses from scratch.
Built Omuni, a scaled omnichannel platform spanning 50+ brands and 8,000 stores across India, Dubai, and Southeast Asia, delivering measurable EBITDA uplift and marketplace growth
Conceived and launched Nnnow, an early omnichannel fashion platform, which crossed ₹150 Cr revenue in Year 1 and reached CM3 positive within 12 months
Built Creyate, a premium custom-clothing brand, into a profitable multi-market business across India and Japan
Led digital transformation and ecommerce partnerships for 30+ global and Indian brands across fashion and lifestyle

E-CommerceMarketing ManagementDigital TransformationOmnichannel commerce & paymentslarge project managementEarly-Stage Startups

Times internet limited

3 roles

Business Head , Ecommerce

Promoted

Jan 2012 – Mar 2013 · 1 yr 2 mos · Gurgaon, India

Led ecommerce growth, alliances, and operations at Indiatimes during an early scale-up phase in Indian consumer internet.
Scaled Indiatimes Shopping into a large ecommerce business, delivering 4x growth in two years
Led a 350+ member cross-functional team across sourcing, product, growth, alliances, and operations
Built strategic partnerships including Nokia, Godrej, Lufthansa Miles & More, and ICICI co-branded card
Drove a capital-efficient operating model that helped build an EBITDA-positive ecommerce business

Head - Business Operations & Print Shopping

Jan 2010 – Jan 2011 · 1 yr

Head - Strategic Alliances & Print Shopping

Jan 2007 – Jan 2010 · 3 yrs

Samsung electronics

Sales Manager - Delhi

Jan 2005 – Jan 2007 · 2 yrs

Led GTM, channel expansion, and modern trade execution for Samsung in Delhi across consumer durables.
Part of the team that helped Samsung become the #1 brand in India during the flat-panel TV growth phase
Built and scaled modern trade and distribution across LCD TVs and home appliances
Designed and executed GTM strategy for LCD TVs, with Delhi contributing materially to national sales
Built the home-appliances distribution network from scratch and improved market share while also launching profitable company-owned retail stores

Onida

Area Sales Manager

Jan 2002 – Jan 2005 · 3 yrs · Punjab, Nagpur,Delhi

Held progressive sales leadership roles across multiple markets, building regional distribution and channel execution capabilities in consumer durables.