Sanchit Madan

Head of Design

Gurugram, Haryana, India15 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 12 years of experience in loyalty management.
Expert in customer loyalty and wealth management strategies.
Proven track record in managing large-scale rewards programs.

Stackforce AI infers this person is a Fintech expert with a strong focus on customer loyalty and wealth management.

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Skills

Core Skills

Customer Loyalty ManagementLoyalty ProgramsWealth ManagementCustomer Relationship Management

Other Skills

Business StrategyMarketing StrategyCustomer ServiceSalesWealth Preservation PlanningTeam ManagementBankingMicrosoft OfficeBusiness DevelopmentCompetitive Analysis

About

A thorough professional skilled at managing loyalty program holistically,marketing and Solution Provisioning for Systems,Customer Relationship Management (CRM) and Microsoft Suite with an overall experience of over 12 years in the relevant domain.

Experience

15 yrs 9 mos

Total Experience

3 yrs 11 mos

Average Tenure

4 yrs 6 mos

Current Experience

Samsung india

Head Loyalty

Nov 2021 – Present · 4 yrs 6 mos · Gurugram, Haryana, India

Axis bank

3 roles

Assistant Vice President

Promoted

Apr 2019 – Nov 2021 · 2 yrs 7 mos

eDGE Loyalty Rewards Program
End to end management of the bank wide Rewards platform
Setting up New products on the Rewards platform while maintaining optimum business profitability.
Managing the entire loyalty business for the bank.

Customer Loyalty ManagementLoyalty ProgramsBusiness StrategyMarketing Strategy

Senior Manager

Aug 2017 – Mar 2019 · 1 yr 7 mos

eDGE Loyalty Rewards Program
Leading the migration to the new platform to manage Rewards

Customer Loyalty ManagementLoyalty Programs

Manager

Feb 2014 – Jul 2017 · 3 yrs 5 mos

Wealth Management
Adoption of a scientific approach for acquisition and segmentation of prospective HNI and UHNI clients for personal wealth management.
Analysis of market trends and working capital requirements of the customer to suggest best possible investment plans.
Servicing the portfolio to increase brand stickiness and recall.

Wealth ManagementBusiness Strategy

Kotak mahindra bank

Wealth Management Specialist

Apr 2012 – Feb 2014 · 1 yr 10 mos · Greater Delhi Area

Acquisition and Financial management of premium clients.
Understanding the product risk-reward characteristics and simultaneously assessing the risk appetite of the clients thereby providing them with optimal and feasible solutions.

Wealth ManagementCustomer Service

Hdfc bank limited

Relationship Manager

May 2010 – Mar 2012 · 1 yr 10 mos · Greater Delhi Area

Responsible for handling a portfolio base of of 33 crores of both SENP and individual clients.
Advising the customers on various Wealth Management products while cross selling bank products so as to benefit customers and increasing profitability.

Customer Relationship ManagementSales