Somiya Agarwal

Operations Associate

Bengaluru, Karnataka, India11 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 8 years of diverse experience in content operations.
Proficient in managing customer relationships and banking operations.
Skilled in data analysis and content management systems.

Stackforce AI infers this person is a Content Operations Specialist with strong expertise in customer service and data management.

Contact

Skills

Core Skills

Content ManagementData AnalysisSalesCustomer ServiceOperations Management

Other Skills

Content OperationsData Asset ManagementContent EditingArticle PublishingData TaggingCMSBusiness DevelopmentLead GenerationSales ManagementCustomer Relationship ManagementClient ManagementProblem ResolutionRetail Asset OperationsProcess ManagementData Entry

About

A Professional with incredible experience acquired over the 8+ years in diverse areas with extensive experience in Content Operations, Social Listening, IT sales, customer service, banking operations, relationship management and other cross functional areas. Technical skills: CMS: CMS Web Programming Language: HTML, CSS Reporting: Microsoft Word, Microsoft Excel

Experience

11 yrs 7 mos

Total Experience

3 yrs 10 mos

Average Tenure

6 yrs 9 mos

Current Experience

Apple

2 roles

Content Operations Specialist

Promoted

Mar 2020 – Present · 6 yrs 2 mos · Bangalore Urban, Karnataka, India

My role involves all aspects of content operations dealing with data asset management tools, content editing, article publishing, data tagging and more.
Have hands on experience working with different CMS tools

Content OperationsData Asset ManagementContent EditingArticle PublishingData TaggingCMS+2

Social Media Listening Analyst

Aug 2019 – Mar 2020 · 7 mos · Bangalore Urban, Karnataka, India

Krishtektronics pvt. ltd

Asst. Manager

Jul 2017 – Nov 2017 · 4 mos · Bengaluru Area, India

Driving Business for Krishtektronics security products and related services in Bangalore region for diverse industry verticals.
Initiating action plans to generate leads and bring sales.
Following upon Payment Collections and Purchase Order follow-ups.
Selling product and services and manage all types of outbound calls.
Understanding customer views and requirements and resolve their queries regarding product.

Business DevelopmentLead GenerationSales ManagementCustomer Relationship ManagementSalesCustomer Service

Icici bank

2 roles

Customer Service Officer

Feb 2017 – Jun 2017 · 4 mos

Providing efficient service in meeting customers banking needs and proactive management of client issues, service staff to ensure that the highest service standards of Banking rendered to customers.
Coordinating with clients & create new relationship, interact with them on a regular basis to provide details about new schemes or products launched by Bank.
Resolving problem by clarifying the customer complaints, determining the cause of the problem and explaining the best solution to solve the problem.
Interacting with customers to understand their requirements and to provide best suitable services according to their needs.
Ensuring customer satisfaction by achieving delivery and service quality norms.
Processing all kinds of customer requests including financial transaction account related modifications & cash management.

Customer ServiceClient ManagementProblem Resolution

Senior Officer- Retail Asset Operations Group

Nov 2012 – Jan 2017 · 4 yrs 2 mos

Managing various process of Retail Asset Operations Group of Home Loan like Post Disbursal Documents, Docket and Subsequent.
Identifying opportunities to improve productivity, efficiency and quality and ensure Banks policies and procedures control, compliance, requirements are compiled with Manage Branch Operations.
Establishing credibility in creating relationships with major Clients and Customers through Portfolio management coupled with proven capability in managing customer centric banking operations while adhering to KYC guidelines.
Providing administrative support for all data entry on daily basis with MS Excel.
Driving the process for maker & authorization of various transactions, document verification and KYC analysis.
Tracking all documents using Finnacle and FCRM.
Following up with DROs & branches for resolution of any discrepancy noticed. Reducing the data entry errors to zero ensuring 100% quality target.

Retail Asset OperationsProcess ManagementData EntryKYC ComplianceOperations Management