Akanksha Singh

CEO

Bengaluru, Karnataka, India12 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led Uber's expansion in South Asia markets.
  • Managed over 130 retail stores across North India.
  • Shadowed CEO of India's largest fashion company.
Stackforce AI infers this person is a strategic leader in the transportation and retail sectors.

Contact

Skills

Core Skills

Pnl ManagementBusiness DevelopmentP&l ManagementLeadershipBusiness StrategyMarket ResearchCustomer ExperienceMarketing Strategy

Other Skills

Business GrowthPnL OwnershipBusiness turnaroundZero to One New Market LaunchesP&L OwnerOperational excellenceProduct Roll-outsMarketplace managementOperations & Experience managementStrategic initiatives executionCost control measuresDigital initiativesStrategic partnershipsSales managementTeam management

About

I lead the International markets charter in the India South Asia team of Uber. This includes Sri Lanka, Bangladesh and new countries in this region as we launch. I belong to Lucknow, capital of the largest state in India and have fond memories of the two places I studied in : BITS Pilani and XLRI Jamshedpur for they made me believe in the power of possibility. Three personal experiences which shaped me while growing up - the precision and discipline from my days as a national-level rifle shooter, my incessant love for books fuelling my curiosity, and an ambition which stems from an ever-present gratitude for opportunities life has brought my way. Three professional experiences which have made me who I am 1) The Retail Odyssey: Managing over 130 retail stores across North India, I delved into the heart of business, understanding the pulse of diverse franchises and 500+ store staff 2) The Apprenticeship: Shadowing the CEO of the country’s largest fashion apparel company for nearly three years was akin to a masterclass in leadership and strategy 3) The Tech Transition: Embracing the dynamic world of technology with Uber, I navigate new challenges daily, buoyed by a fantastic team by my side! On most days, I look forward to my daily time-outs for journalling, reading and playing with my high energy toddler who keeps me on my toes. On off days, the occasional sugar hit. I believe in the magic of conversations, sometimes finding them in the most unexpected places. Life, for me, is about striving with a smile, growing not just older but wiser with each passing year.

Experience

12 yrs 8 mos
Total Experience
2 yrs 6 mos
Average Tenure
4 yrs 9 mos
Current Experience

Uber

5 roles

Head, International Markets, South Asia

Promoted

Oct 2025Present · 7 mos

  • PnL responsibility of South Asia International Markets for Uber [Sri Lanka & Bangladesh]
  • Sri Lanka and Bangladesh Markets have been live for Uber for last ~10 years
  • Responsible for launching Uber in new countries in South Asia [under wraps for now]
  • Leading a diverse multi-country team based out of Colombo and Dhaka
  • Skills- Business Growth, PnL Ownership, Business turnaround, Zero to One New Market Launches
Business GrowthPnL OwnershipBusiness turnaroundZero to One New Market LaunchesPnL ManagementBusiness Development

Senior Manager, Airports, Venues & Events, India & South Asia

Promoted

Sep 2024Dec 2025 · 1 yr 3 mos

  • As a customer of Uber products, you can experience the following visible changes as result of the projects we drove over the last few years
  • 1) Bangalore Black Zone ~ now a significant contribution to experience and revenue gain
  • 2) Bombay New Uber Zone [T2] ~ A step-up experience upgrade
  • 3) Pune Airport Curbside and lounge experience ~ terminal exit pick up versus 500 m walk
  • 4) Pin product across multiple new India airports
  • 5) Stations - airport like partnerships across multiple new railway stations [Ahmedabad, Howrah, Hyderabad SCR etc]
  • Part of Business leadership in India & South Asia
  • P&L Owner for Uber trips to and from high demand Geos such as airports, stations, venues and events
  • Category management - both top & bottom line
  • Strategic priorities and relationships
  • Customer experience - in app & on-ground
  • Operational excellence - pick up experiences
  • Product Roll-outs - anything airports, venues
  • Other positions -
  • Part of Uber's IC
  • India team of Women @ Uber
  • Global Board of Parents @ Uber
  • Global Task Force on Partner Management for airports
P&L OwnerOperational excellenceCustomer experienceProduct Roll-outsP&L ManagementBusiness Development

Lead, Airports & Places, India & South Asia

May 2023Aug 2024 · 1 yr 3 mos

Head, Airports & Premium

Apr 2022Nov 2022 · 7 mos

  • Handling Premium Category in addition to Airports [Reserve, Premier, Go Sedan, XL and Uber for Business]

Head, Airports & Places, India SA

Jan 2021Apr 2022 · 1 yr 3 mos

  • Category Management for Airports & Places
  • Airports was a $200M+ category pre-covid and it includes all Uber trips to and from Airports
  • PnL Ownership of business including *
  • ~ Marketplace management (Pricing)
  • ~ Operations & Experience on ground (Operations, SOPs, Team Management)
  • ~ Rider CRM for Airports
  • ~ Driver Partner engagement & incentives for Airports
  • ~ Airport Product Rollout in India & South Asia
  • ~ Airport relationships Management
PnL OwnershipMarketplace managementOperations & Experience managementPnL ManagementBusiness Development

Aditya birla fashion and retail ltd.

2 roles

Chief of Staff to CEO

Promoted

Jun 2018Jan 2021 · 2 yrs 7 mos

  • Working with the CEO of India's largest Fashion brands (Louis Philippe, Van Heusen, Allen Solly, Peter England, American Eagle, Forever 21, The Collective, Polo Ralph Lauren, Simon Carter, Ted Baker, Hackett, Fred Perry) to drive execution of strategic initiatives.
  • TLDR- SHADOW CEO ROLE for Peace time - Creating the operating plan of the organization and ensuring it’s timely execution;
  • Post Covid Response (War time) - closely working with the leadership team in the VUCA world by ensuring speedy response to new opportunities, cost rationalization, cash conservation and inventory management
  • 1. Responsible for creation of the Operating plan for the organization: identifying key opportunities and priorities for all brands and functions to arrive at an overall Operating Plan broken down to initiatives, goals, time and action planning
  • 2. Ensuring execution of Operating plan: driving monthly, weekly cadence of reviews, problem solving and unlocking growth
  • 3. Deep - diving into strategic areas of interest
  • Growth & Expansion: New models and formats of profitable retail expansion
  • Digital Initiatives: Drive Strategic Partnerships & Tie-ups, Hyperlocal e-commerce, Brand
  • Websites, Marketplace
  • 4. Post COVID Organizational Response
  • Cost control measures
  • Cash Conservation efforts
  • New Product Development with relevant and timely consumer insights (Masks, Coveralls, PPEs)
  • 5. Special Project - Part of the team, which drove "Digital Trade Show" - India's first apparel company to move to a fast fashion model (From 2 Seasons to a 12 Seasons way of working)
Strategic initiatives executionCost control measuresDigital initiativesLeadershipBusiness Strategy

Head, Active Franchisee Stores, North India (Sales, P&L Management)

Jun 2016Jun 2018 · 2 yrs

  • Business Head for 135+ (June 2018) Exclusive Brand Outlets for Van Heusen, Louis Phillipe, Allen Solly & Planet Fashion
  • Responsible for 120 crore PnL for Franchisee (Buy & Sell) Model Stores for whole of North India (8 states)
  • Responsible for buying and merchandising of stores, (trade show and in season buy)
  • Led a team of 8 MDP retail managers to manage the store operations & staff for a total of 1500+ store staff
  • Started the franchisee engagement activities - B&S premiere league, AFS Olympics, and AFS Got Talent! With Participation of 200+ people
  • No of stores increased from 95 to 135
  • ~120 crores of revenue handled, increased by 30%
Sales managementP&L ManagementTeam managementBusiness Development

Aditya birla group leadership programs

2 roles

Leadership Associate

Jun 2015Jun 2016 · 1 yr · Four Diverse Businesses across India

  • Stint Title 1: Sales Turnaround in Linen Club, Domestic Textiles, Mumbai
  • Key Deliverables:
  • Completed end to end roll out and implementation of Staff training program, created Stores Staff SOPs
  • Detailed road map for 12 stores based on hypothesis sheet and PNL
  • Analysis on Loyalty, Customer Segmentation, Pricing, Tailoring, BTL Marketing Strategy, Stock Analysis of freshness and aging for all stores
  • Stint Title 2 - Business Model to Increase Van Heusen Tie's Business, Madura, Bangalore
  • Key Deliverable:
  • Identified right channel mix and supply chain model
  • Implemented pilot program for EBOs based on Pull/Push stocking
  • Implemented pilot in Trade with a new Tie Range, developed 30 new options catering to the local demand of Ties in North India market, went door to door selling these ties and tied up with distributors, sold 2256 ties
  • Implemented pilot in Marketing/staff training with I-Pad App for training and customer engagement in 200+ stores (in Process)
  • Stint Title 3: Joined full time position of Head of Buy and Sell stores, North, Madura
  • Heads 100+ Exclusive Brand Outlets for Van Heusen, Louis Phillipe, Allen Solly & Planet Fashion, POC between Brands, Branch, Franchisees and Distributors
  • Responsible for Franchisee (Buy & Sell) Model Stores for whole of North India
  • Stint Title 4: Changing Network Perception of Idea, Delhi Circle
  • Assessed the network perception of Idea in Delhi circle post launch of Idea 3G 900 Launch
  • Identified key triggers to positively change the perception
  • Recommended Marketing / Distribution /Service strategy to leverage key triggers and help change the Network perception
Sales TurnaroundCustomer segmentationMarket analysisBusiness DevelopmentMarket Research

Summer Intern- Birla Sun Life Insurance, Mumbai (Marketing/Insurance)

Apr 2014May 2014 · 1 mo · Mumbai Metropolitan Region

  • The objective of the project was to improve End-to-end Customer management covering all touch points and moments of truth at Birla Sunlife Insurance.
  • Basically, i had to understand customer expectations across the journey and find ways of how to meet these expectations and in the long term exceed them.
  • For this..
  • I conducted 90 primary interviews, listened to 125 customer calls, visited 7 branches, lead 1 pilot study
  • which resulted in ..
  • a 90 page Customer Management Handbook; of which key recommendations under implementation
  • To add..
  • I Conducted soft-skils training for company's call center employees & organized a workshop on“Uplifting Service” for 35 member HQ team
  • Thanks to which ..
  • I wad offered a Pre placement Interview, was one among 13 PPI/PPO getters out of a total 52 summer interns
Market analysisCompetitive strategyBusiness planningMarket ResearchBusiness Development

Zinnov

2 roles

Consultant

Dec 2012Jun 2013 · 6 mos · Bangalore

  • Advantage AP Project -
  • Solely drafted a report on “Advantage AP: An IT Investment Destination” to solicit global investments
  • Report released by Chief Minister of AP, Union Minister and KV Kamath to 5000 industry dignitaries
  • Received Spot Recognition Award in the company for exceptional performance
  • Affordable Housing Project -
  • In an end-to-end ownership created an opportunity landscape for the Global CTO of one of the oldest French MNCs; resulted in a sanctioning of second phase of deep dive analysis
  • Recommendations resulted in establishment of a new R&D practice area for client in India
  • SUV Market Strategy Project -
  • Defined SUV product development and product planning strategy for a top Korean Automobile major
  • India center MD announced 4 new model launches based on recommendations made in report
  • R&D Service Provider Project -
  • Analyzed, rated and ranked 35 global product engineering service providers across 10 verticals
  • Published a report “Engineering R&D: Advantage India” which received widespread media coverage
  • Process Innovation Project -
  • In a team of 2 created 25 case studies for the Indian Brand Equity Foundation, established by the Department of Commerce, Government of India & Confederation of Indian Industry (CII)
  • Showcased innovation across Indian companies/start-ups, government agencies and MNC
Customer managementService strategyMarketing strategyCustomer ExperienceMarketing Strategy

Associate Consultant

Jul 2011Dec 2012 · 1 yr 5 mos · Bangalore

  • Competitive Strategy: Peer Benchmarking, Corporate Benchmarking & Tracking, Pricing Analysis, Key Account Maximization
  • Market Analysis: Market Profiling & Snapshot, Market Sizing, Share & Segmentation Analysis, Distribution & Value Chain Analysis, M&A Analysis, Location Analysis
  • Growth Strategy: Entry strategy, export realization, Partner Evaluation, Business Planning and Branding Strategy (B2B and B2C)
  • Business Development: Making Pre sales proposals, engagement letters, MoUs, Contracts and project presentations for High End Clients
  • Miscellaneous- Innovation Case Studies, Reports, Publisher Collaterals etc.
Market strategyR&D analysisProcess innovationMarket ResearchBusiness Development

National aerospace laboratories

Intern

Jul 2010Dec 2010 · 5 mos · Bangaon, West Bengal, India

  • National Aerospace Laboratories (NAL), a constituent of the Council of Scientific and Industrial Research (CSIR), India,established in the year 1959 is the only government aerospace R&D laboratory in the country’s civilian sector. CSIR-NAL is a high-technology oriented institution focusing on advanced disciplines in aerospace. CSIR-NAL has several advanced test facilities, which are of World class quality in technology, expertise and Management. CSIR-NAL has also provided significant value added inputs to all the Indian national aerospace programmes. Its contributions over the last five decades have enabled it to create a niche for itself in advanced aerospace research and technology development.
Competitive strategyMarket analysisBusiness developmentMarket ResearchBusiness Development

Education

XLRI Jamshedpur

PGDBM

Jan 2013Jan 2015

Birla Institute of Technology and Science, Pilani

Bachelor of Engineering (B. E.) — Chemical Engineering

Jan 2007Jan 2011

Birla Institute of Technology and Science, Pilani

Jan 2007Jan 2011

LaMartinere Girls College, Lucknow

Senior High School — Science

Our Lady of Fathima

High School

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