Apr 2025 – Present · 1 yr 1 mo · Delhi, India · On-site

Jul 2024 – Present · 1 yr 10 mos · Gurugram, Haryana, India · On-site

• 1. Community featured in GQ India & Dainik Bhaskar.
• 2. Hosted 25+ sold-out meetups for 400+ members; used for brand insights and product trials.
• 2. Leveraged the community to gather authentic consumer insights and product feedback for brands like Sepoy & Co., One Tree Hospitality, and ChefKart, blending emotion with marketing intelligence.

Feb 2022 – Jun 2023 · 1 yr 4 mos · Gurugram, Haryana, India

• Managed operations worth ~2M USD/year by consistently delivering performance for the critical European market.

Jan 2020 – May 2025 · 5 yrs 4 mos · Delhi Area, India

Jun 2019 – Dec 2019 · 6 mos

Jul 2018 – Jun 2019 · 11 mos

• Owning process sustainability, efficiency, scalability, quality and compliance for Airbnb India’s Trust Team.
• Spearheaded execution and strategy building to ensure Trust and Safety among Airbnb users.
• Supervising the entire project setup which involved identification of business needs, interior setup, ecosystem assessment and execution of risk mitigation activities.
• Handling 4 external partner/vendors to ensure business needs are being met on time and as per the stakeholder’s need.
• Build a global quality assurance program, driving consistency and continuous improvement across
• workflows/processes.
• Re-engineer processes to improve efficiency and quality and operationalise solutions in
• partnership with cross-functional stakeholders and vendor partners.
• Identify proactively, gaps or conflicts in existing policy framework, develop scalable solutions, and
• work to win consensus across the organisation.
• Applied lean six sigma practices to ensure quality and to create operational rhythm.

Jul 2017 – Jun 2018 · 11 mos

• Working within Trust and Safety Team. Involved in operational processes, major responsibilities include:
• Establishing a information recording system to ensure the system is used in accordance with the user processes, data accuracy, up to date and according to process standards.
• Develop and maintain relationships with partner relating to the process needs.
• Manage and execute regular business operation and - to ensure key initiatives are on track and maintain the project plan/ project documentation.
• Drive discussions and participate on short and long term strategy
• Create reports and analysis to answer business questions and drive efficiency.
• Use appropriate questioning/investigation techniques for hosts to probe apparent anomalies/queries regarding verification process.
• Escalate anomalies/queries in line with processes.
• Create operational rhythm, establish and track KPIs - forecast, analyze, track, report the program growth and other key metrics to identify trends, track actual progress towards forecasts
• Identify proactively gaps or conflicts in existing policy framework, develop scalable solutions, and work to win consensus across the organisation.
• Collaborate with Managers & Trust and Safety team to improve user experience for policy-related issues.
• Work with the Trust and Safety Management to suggest policy improvements and increase operational effectiveness.
• Collaborate with cross-functional teams to structure program initiatives, develop work plans, conduct analysis, and develop and communicate final recommendations.

May 2017 – Jun 2017 · 1 mo · Gurugram, Haryana, India

• Act as SME for all issues related to internet policy violations and content theft violations.
• Handled end-to-end escalation of content that was not as per company policies.
• Conducted analysis on repetitive anomalies to do root cause analysis and suggest
• process/product changes to teams.
• Analysed market trends and supported the marketing team in coming up with new campaigns to be launched on the app.
• Identified gaps in existing products and raised them to relevant teams.
• Spotted established bloggers to contribute exclusive content to LIKE App.
• Performed analysis on competing brands to understand the framework and prepare to go to market
• strategy for LIKE App.
• Worked with legal and policy team to help update existing policies or suggest new ones.

May 2016 – May 2017 · 1 yr · New Delhi Area, India

• Driving business objectives by operationalising processes that drives maximum revenue for the business.
• Three key processes initiated and implemented.
• Identify : Establishing an automated data curation activity from public domain sources to identify prominent bloggers with mass recognition.
• Approach : Being the first point of contact to the bloggers for possible business synergies
• Execute : Coming up with a deal that helps getting bloggers on board as content contributors and maximising business revenue.
• Performed competitive analysis and trends; accordingly curated & developed content.
• Identified local influencers to create original content.
• Assisted marketing team with tasks as assigned.
• Managed social media properties for the brand.
• Identified content that is not fit as per our company’s policy.
• Devised a table of risks that could help in understanding the level of risk associated with different types on content violations.
• Escalated anomalies to the product team.
• Supported policy team by providing insights that could help in building new policies or refining existing ones.