Mansi Kesharwani — Business Development Executive
Managing high-priority escalations at Pocket FM with a focus on fast turnaround, clear communication, and customer-centric problem resolution. Former Escalation Specialist in the Customer Delight team at Zomato, with strong experience in enhancing customer experience, escalations handling, and managing online reputation (ORM). Post-graduate in Human Resource Management with expertise in both technical and non-technical recruitment, along with strong exposure to core HR processes. Also an experienced content writer, skilled in crafting engaging and informative content. A multifaceted skill set, adaptability, and a strong drive for continuous learning enable consistent delivery of value across diverse roles.
Stackforce AI infers this person is a Customer Experience and HR specialist with a focus on escalation management.
Experience: 1 yr 11 mos
Skills
- Customer Escalation Management
- Customer Experience
- Escalation Resolution
- Customer Relationship Management (crm)
- Recruiting
- Human Resources (hr)
- Web Content Writing
- Creative Writing
Career Highlights
- Expert in customer escalation management and resolution.
- Strong background in human resources and recruitment.
- Skilled content writer with a focus on engaging material.
Work Experience
Pocket FM
Senior Executive (7 mos)
Zomato
Escalation Specialist (9 mos)
Associate - Customer Experience (7 mos)
Lucidspire
Human Resources Intern (2 mos)
Solytics Partners
Human Resources Intern (3 mos)
United plywood
Content Writer (2 mos)
Nishritha Foundation
Content Writer (1 mo)
Education
PGDM at Lloyd Business School
Bachelor of Business Administration - BBA at Indira Gandhi National Tribal University, Amarkantak
at St. Joseph Convent Sr. Sec. School, Sagar (M.P)
