R

Raghav Rats

Operations Associate

Indore, Madhya Pradesh, India13 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over eight years in customer operations
  • Experience with leading global organizations
  • Strong process-driven and adaptable professional
Stackforce AI infers this person is a Customer Operations Specialist with extensive experience in B2C environments.

Contact

LinkedIn

Skills

Core Skills

Customer Escalation ManagementCustomer Relationship Management (crm)

Other Skills

Process ImprovementEmergency ManagementLaw EnforcementPoliceCriminal InvestigationsCriminal JusticeFirearmsPolicyGovernmentPublic SafetyInvestigationExecutiveCustomer ExperienceSecurity Management

About

๐”ธ๐•“๐• ๐•ฆ๐•ฅ ๐•„๐•– Raghav is a corporate professional with over eight years of experience in customer operations and corporate processes. He is currently working at Myntra and has previously been associated with leading global organizations including Apple, Google, Microsoft, TaskUs, and Teleperformance. Raghav is known for his process-driven approach, adaptability, and strong understanding of customer-centric platforms. He continuously focuses on learning, professional growth, and delivering quality outcomes in fast-paced corporate environments.

Experience

13 yrs 9 mos
Total Experience
2 yrs 3 mos
Average Tenure
4 yrs
Current Experience

Myntra

3 roles

Senior Escalation Supervisor

Promoted

May 2022 โ€“ Present ยท 3 yrs 11 mos

Customer Escalation ManagementCustomer Relationship Management (CRM)Process Improvement

Inbound Customer Service Representative

May 2022 โ€“ Sep 2022 ยท 4 mos

Subject Matter Expert

Apr 2022 โ€“ Present ยท 4 yrs

Altruist technologies pvt. ltd.

Senior Relationship Manager

Oct 2021 โ€“ Jun 2022 ยท 8 mos ยท India ยท On-site

Taskus

๐•‹๐•–๐•’๐•ž๐•ž๐•’๐•ฅ๐•– ๐•’๐•ฅ ๐•‹๐•’๐•ค๐•œ๐•Œ๐•ค โ„‚๐• ๐•ž๐•ž๐•ฆ๐•Ÿ๐•š๐•ฅ๐•ช

Mar 2019 โ€“ Apr 2021 ยท 2 yrs 1 mo ยท Indore, Madhya Pradesh, India

  • ๐“๐š๐ฌ๐ค๐”๐ฌ ๐ข๐ฌ ๐ง๐จ๐ญ ๐ฒ๐จ๐ฎ๐ซ ๐ญ๐ฒ๐ฉ๐ข๐œ๐š๐ฅ ๐๐๐Žโ€”๐›๐ฒ ๐๐ž๐ฌ๐ข๐ ๐ง. ๐–๐žโ€™๐ซ๐ž ๐š ๐œ๐จ๐ฅ๐ฅ๐ž๐œ๐ญ๐ข๐ฏ๐ž ๐จ๐Ÿ ๐ก๐ข๐ ๐ก๐ฅ๐ฒ ๐œ๐š๐ฉ๐š๐›๐ฅ๐ž ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐ฐ๐ก๐จ ๐ค๐ง๐จ๐ฐ ๐ก๐จ๐ฐ ๐ญ๐จ ๐๐ž๐ฉ๐ฅ๐จ๐ฒ ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐š๐ง๐ ๐ฎ๐ฌ๐ž ๐๐š๐ญ๐š ๐ญ๐จ ๐Ÿ๐ฎ๐ž๐ฅ ๐จ๐ฎ๐ซ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌโ€™ ๐ฌ๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ. ๐–๐ž ๐ก๐š๐ฏ๐ž ๐ญ๐ก๐ž ๐š๐ ๐ข๐ฅ๐ข๐ญ๐ฒ ๐ญ๐จ ๐ก๐š๐ง๐๐ฅ๐ž ๐ญ๐ก๐ž ๐ฎ๐ง๐ข๐ช๐ฎ๐ž ๐ง๐ž๐ž๐๐ฌ ๐จ๐Ÿ ๐ฌ๐ญ๐š๐ซ๐ญ๐ฎ๐ฉ๐ฌ, ๐ญ๐ก๐ž ๐ฌ๐œ๐š๐ฅ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐ญ๐จ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ญ๐ก๐ž๐ข๐ซ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก, ๐š๐ง๐ ๐ญ๐ก๐ž ๐ฉ๐จ๐ฐ๐ž๐ซ ๐ญ๐จ ๐ก๐ž๐ฅ๐ฉ ๐ฆ๐š๐ญ๐ฎ๐ซ๐ž ๐ข๐ง๐ง๐จ๐ฏ๐š๐ญ๐จ๐ซ๐ฌ ๐ฉ๐ซ๐จ๐ญ๐ž๐œ๐ญ ๐ฐ๐ก๐š๐ญ ๐ญ๐ก๐ž๐ฒโ€™๐ฏ๐ž ๐›๐ฎ๐ข๐ฅ๐ญ.

Teleperformance

Customer Service Specialist

Jun 2017 โ€“ Mar 2019 ยท 1 yr 9 mos ยท indore ยท On-site

  • ๐“๐ž๐ฅ๐ž๐ฉ๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐š๐ง๐œ๐ž ๐ข๐ฌ ๐ญ๐ก๐ž ๐š๐ ๐ข๐ฅ๐ž ๐›๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ ๐ฉ๐š๐ซ๐ญ๐ง๐ž๐ซ ๐ญ๐ก๐š๐ญ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ ๐ง๐ž๐ž๐ ๐ข๐ง ๐ญ๐ก๐ข๐ฌ ๐๐ข๐ ๐ข๐ญ๐š๐ฅ ๐ฐ๐จ๐ซ๐ฅ๐.
  • ๐…๐จ๐ซ ๐จ๐ฏ๐ž๐ซ ๐Ÿ’๐ŸŽ ๐ฒ๐ž๐š๐ซ๐ฌ, ๐“๐ž๐ฅ๐ž๐ฉ๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐š๐ง๐œ๐ž, ๐ญ๐ก๐ž ๐ ๐ฅ๐จ๐›๐š๐ฅ ๐ฅ๐ž๐š๐๐ž๐ซ ๐ข๐ง ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฆ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ, ๐ก๐š๐ฌ ๐›๐ž๐ž๐ง ๐œ๐จ๐ง๐ง๐ž๐œ๐ญ๐ข๐ง๐  ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐ฐ๐ข๐ญ๐ก ๐ญ๐ก๐ž ๐ฐ๐จ๐ซ๐ฅ๐โ€™๐ฌ ๐ฆ๐จ๐ฌ๐ญ ๐ฌ๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ๐Ÿ๐ฎ๐ฅ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ.
  • ๐“๐ž๐ฅ๐ž๐ฉ๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐š๐ง๐œ๐ž'๐ฌ ๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐ˆ๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ž๐ ๐๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ ๐œ๐จ๐ฆ๐›๐ข๐ง๐ž๐ฌ ๐ก๐ฎ๐ฆ๐š๐ง ๐ญ๐จ๐ฎ๐œ๐ก ๐š๐ง๐ ๐ก๐ข๐ ๐ก ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ญ๐จ ๐๐ž๐ฅ๐ข๐ฏ๐ž๐ซ ๐ž๐ฑ๐ญ๐ซ๐š๐จ๐ซ๐๐ข๐ง๐š๐ซ๐ฒ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž๐ฌ. ๐–๐ก๐ข๐ฅ๐ž ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐œ๐ซ๐ž๐š๐ญ๐ž๐ฌ ๐ง๐ž๐ฐ ๐š๐ง๐ ๐š๐ ๐ข๐ฅ๐ž ๐ฐ๐š๐ฒ๐ฌ ๐จ๐Ÿ ๐ฐ๐จ๐ซ๐ค๐ข๐ง๐ , ๐จ๐ฎ๐ซ ๐ข๐ง๐ญ๐ž๐ซ๐š๐œ๐ญ๐ข๐จ๐ง ๐ž๐ฑ๐ฉ๐ž๐ซ๐ญ๐ฌ ๐ซ๐ž๐ฆ๐š๐ข๐ง ๐œ๐จ๐ฆ๐ฆ๐ข๐ญ๐ญ๐ž๐ ๐ญ๐จ ๐œ๐ซ๐ž๐š๐ญ๐ข๐ง๐  ๐ฎ๐ง๐ข๐ช๐ฎ๐ž ๐œ๐จ๐ง๐ง๐ž๐œ๐ญ๐ข๐จ๐ง๐ฌ ๐ญ๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐ž๐ฆ๐ฉ๐š๐ญ๐ก๐ฒ, ๐š๐๐š๐ฉ๐ญ๐ข๐ฏ๐ž ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ, ๐š๐ง๐ ๐ฆ๐จ๐ซ๐ž ๐ข๐ฆ๐ฉ๐จ๐ซ๐ญ๐š๐ง๐ญ๐ฅ๐ฒ, ๐š ๐ฉ๐š๐ฌ๐ฌ๐ข๐จ๐ง ๐Ÿ๐จ๐ซ ๐ฆ๐š๐ค๐ข๐ง๐  ๐ข๐ญ ๐ก๐š๐ฉ๐ฉ๐ž๐ง.

Apple

ISC

Jan 2014 โ€“ Jun 2017 ยท 3 yrs 5 mos ยท Greater Surat Area

  • ๐€๐ฉ๐ฉ๐ฅ๐ž ๐ˆ๐ง๐œ. ๐ข๐ฌ ๐š ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐ง๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ฒ ๐ญ๐ก๐š๐ญ ๐ฆ๐š๐ค๐ž๐ฌ ๐ฉ๐ž๐ซ๐ฌ๐จ๐ง๐š๐ฅ ๐œ๐จ๐ฆ๐ฉ๐ฎ๐ญ๐ž๐ซ๐ฌ (๐ญ๐ก๐ž ๐Œ๐š๐œ๐ข๐ง๐ญ๐จ๐ฌ๐ก๐ž๐ฌ), ๐ฌ๐จ๐Ÿ๐ญ๐ฐ๐š๐ซ๐ž (๐ฆ๐š๐œ๐Ž๐’, ๐ข๐Ž๐’, ๐ฐ๐š๐ญ๐œ๐ก๐Ž๐’ ๐š๐ง๐ ๐ญ๐ฏ๐Ž๐’), ๐š๐ง๐ ๐ฆ๐จ๐›๐ข๐ฅ๐ž ๐๐ž๐ฏ๐ข๐œ๐ž๐ฌ (๐ข๐๐จ๐, ๐ข๐๐ก๐จ๐ง๐ž ๐š๐ง๐ ๐ข๐๐š๐) ๐ฅ๐ข๐ค๐ž ๐ฆ๐ฎ๐ฌ๐ข๐œ ๐ฉ๐ฅ๐š๐ฒ๐ž๐ซ๐ฌ. ๐€๐ฉ๐ฉ๐ฅ๐ž ๐œ๐š๐ฅ๐ฅ๐ฌ ๐ข๐ญ๐ฌ ๐œ๐จ๐ฆ๐ฉ๐ฎ๐ญ๐ž๐ซ๐ฌ ๐Œ๐š๐œ๐ข๐ง๐ญ๐จ๐ฌ๐ก๐ž๐ฌ ๐จ๐ซ ๐Œ๐š๐œ๐ฌ, ๐š๐ง๐ ๐ข๐ญ ๐œ๐š๐ฅ๐ฅ๐ฌ ๐ข๐ญ๐ฌ ๐ฅ๐š๐ฉ๐ญ๐จ๐ฉ๐ฌ ๐Œ๐š๐œ๐๐จ๐จ๐ค๐ฌ.
  • ๐“๐ก๐ž๐ข๐ซ ๐ฅ๐ข๐ง๐ž ๐จ๐Ÿ ๐ฆ๐จ๐›๐ข๐ฅ๐ž ๐ฆ๐ฎ๐ฌ๐ข๐œ ๐ฉ๐ฅ๐š๐ฒ๐ž๐ซ๐ฌ ๐ข๐ฌ ๐œ๐š๐ฅ๐ฅ๐ž๐ ๐ข๐๐จ๐, ๐ญ๐ก๐ž๐ข๐ซ ๐ฌ๐ฆ๐š๐ซ๐ญ๐ฉ๐ก๐จ๐ง๐ž ๐ฅ๐ข๐ง๐ž ๐ข๐ฌ ๐œ๐š๐ฅ๐ฅ๐ž๐ ๐ข๐๐ก๐จ๐ง๐ž ๐š๐ง๐ ๐ญ๐ก๐ž๐ข๐ซ ๐ญ๐š๐›๐ฅ๐ž๐ญ ๐ฅ๐ข๐ง๐ž ๐ข๐ฌ ๐œ๐š๐ฅ๐ฅ๐ž๐ ๐ข๐๐š๐. ๐€๐ฉ๐ฉ๐ฅ๐ž ๐ฌ๐ž๐ฅ๐ฅ๐ฌ ๐ญ๐ก๐ž๐ข๐ซ ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌ ๐š๐ฅ๐ฅ ๐š๐ซ๐จ๐ฎ๐ง๐ ๐ญ๐ก๐ž ๐ฐ๐จ๐ซ๐ฅ๐.๐€๐ฉ๐ฉ๐ฅ๐ž ๐ˆ๐ง๐œ. ๐ฎ๐ฌ๐ž๐ ๐ญ๐จ ๐›๐ž ๐œ๐š๐ฅ๐ฅ๐ž๐ ๐€๐ฉ๐ฉ๐ฅ๐ž ๐‚๐จ๐ฆ๐ฉ๐ฎ๐ญ๐ž๐ซ, ๐ˆ๐ง๐œ., ๐›๐ฎ๐ญ ๐€๐ฉ๐ฉ๐ฅ๐ž ๐œ๐ก๐š๐ง๐ ๐ž๐ ๐ญ๐ก๐ž๐ข๐ซ ๐ง๐š๐ฆ๐ž ๐š๐Ÿ๐ญ๐ž๐ซ ๐ข๐ง๐ญ๐ซ๐จ๐๐ฎ๐œ๐ข๐ง๐  ๐ญ๐ก๐ž ๐จ๐ซ๐ข๐ ๐ข๐ง๐š๐ฅ ๐ข๐๐ก๐จ๐ง๐ž.

Microsoft

Customer Service Specialist

Apr 2011 โ€“ Apr 2013 ยท 2 yrs ยท BOMBAY

  • ๐€๐›๐จ๐ฎ๐ญ ๐Œ๐ข๐œ๐ซ๐จ๐ฌ๐จ๐Ÿ๐ญ ๐ˆ๐ง๐ญ๐ซ๐จ๐๐ฎ๐œ๐ญ๐ข๐จ๐ง:
  • ๐Œ๐ข๐œ๐ซ๐จ๐ฌ๐จ๐Ÿ๐ญ ๐‚๐จ๐ซ๐ฉ๐จ๐ซ๐š๐ญ๐ข๐จ๐ง (๐Œ๐’) ๐ข๐ฌ ๐š๐ง ๐€๐ฆ๐ž๐ซ๐ข๐œ๐š๐ง ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐ง๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ฒ. ๐“๐ก๐ž ๐ฐ๐จ๐ซ๐ "๐Œ๐ข๐œ๐ซ๐จ๐ฌ๐จ๐Ÿ๐ญ" ๐ข๐ฌ ๐š ๐ฉ๐จ๐ซ๐ญ๐ฆ๐š๐ง๐ญ๐ž๐š๐ฎ ๐จ๐Ÿ "๐ฆ๐ข๐œ๐ซ๐จ๐œ๐จ๐ฆ๐ฉ๐ฎ๐ญ๐ž๐ซ" ๐š๐ง๐ "๐ฌ๐จ๐Ÿ๐ญ๐ฐ๐š๐ซ๐ž". ๐ˆ๐ญ ๐๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฌ, ๐ฆ๐š๐ง๐ฎ๐Ÿ๐š๐œ๐ญ๐ฎ๐ซ๐ž๐ฌ, ๐ฅ๐ข๐œ๐ž๐ง๐ฌ๐ž๐ฌ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฌ ๐š๐ง๐ ๐ฌ๐ž๐ฅ๐ฅ๐ฌ ๐œ๐จ๐ฆ๐ฉ๐ฎ๐ญ๐ž๐ซ ๐ฌ๐จ๐Ÿ๐ญ๐ฐ๐š๐ซ๐ž, ๐œ๐จ๐ง๐ฌ๐ฎ๐ฆ๐ž๐ซ ๐ž๐ฅ๐ž๐œ๐ญ๐ซ๐จ๐ง๐ข๐œ๐ฌ, ๐ฉ๐ž๐ซ๐ฌ๐จ๐ง๐š๐ฅ ๐œ๐จ๐ฆ๐ฉ๐ฎ๐ญ๐ž๐ซ๐ฌ, ๐š๐ง๐ ๐ซ๐ž๐ฅ๐š๐ญ๐ž๐ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ. ๐ˆ๐ญ๐ฌ ๐›๐ž๐ฌ๐ญ-๐ค๐ง๐จ๐ฐ๐ง ๐ฌ๐จ๐Ÿ๐ญ๐ฐ๐š๐ซ๐ž ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌ ๐š๐ซ๐ž ๐ญ๐ก๐ž ๐Œ๐ข๐œ๐ซ๐จ๐ฌ๐จ๐Ÿ๐ญ ๐–๐ข๐ง๐๐จ๐ฐ๐ฌ ๐ฅ๐ข๐ง๐ž ๐จ๐Ÿ ๐จ๐ฉ๐ž๐ซ๐š๐ญ๐ข๐ง๐  ๐ฌ๐ฒ๐ฌ๐ญ๐ž๐ฆ๐ฌ, ๐ญ๐ก๐ž ๐Œ๐ข๐œ๐ซ๐จ๐ฌ๐จ๐Ÿ๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž ๐ฌ๐ฎ๐ข๐ญ๐ž, ๐š๐ง๐ ๐ญ๐ก๐ž ๐ˆ๐ง๐ญ๐ž๐ซ๐ง๐ž๐ญ ๐„๐ฑ๐ฉ๐ฅ๐จ๐ซ๐ž๐ซ ๐š๐ง๐ ๐„๐๐ ๐ž ๐ฐ๐ž๐› ๐›๐ซ๐จ๐ฐ๐ฌ๐ž๐ซ๐ฌ. ๐Œ๐ข๐œ๐ซ๐จ๐ฌ๐จ๐Ÿ๐ญ ๐ข๐ฌ ๐ซ๐š๐ง๐ค๐ž๐ ๐๐จ. ๐Ÿ‘๐ŸŽ ๐ข๐ง ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ– ๐…๐จ๐ซ๐ญ๐ฎ๐ง๐ž ๐Ÿ“๐ŸŽ๐ŸŽ ๐ซ๐š๐ง๐ค๐ข๐ง๐ ๐ฌ ๐จ๐Ÿ ๐ญ๐ก๐ž ๐ฅ๐š๐ซ๐ ๐ž๐ฌ๐ญ ๐”๐ง๐ข๐ญ๐ž๐ ๐’๐ญ๐š๐ญ๐ž๐ฌ ๐œ๐จ๐ซ๐ฉ๐จ๐ซ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐›๐ฒ ๐ญ๐จ๐ญ๐š๐ฅ ๐ซ๐ž๐ฏ๐ž๐ง๐ฎ๐ž

Education

SPB COLLEGE SURAT GUJARAT

Bachelor of Business Administration - BBA

Jan 2008 โ€“ Jan 2011

๐•Š๐•ฅ. โ„™๐•–๐•ฅ๐•–๐•ฃ โ„๐•š๐•˜๐•™๐•–๐•ฃ ๐•Š๐•–๐•”๐• ๐•Ÿ๐••๐•’๐•ฃ๐•ช ๐•Š๐•”๐•™๐• ๐• ๐•

Bachelor of Business Administration - BBA

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