Sep 2020 – Sep 2022 · 2 yrs · Bengaluru, Karnataka, India

• Visionet Systems is a Technology Consulting, Products and Mortgage Services company. It is at the forefront of leading innovation in software products, services, and providing a scalable outsourcing platform. It has engineered high performing and cost-effective solutions for its customers across diverse industries including, banking, retail, insurance, distribution, and manufacturing, while building broad competencies in the mortgage industry.

Apr 2018 – Sep 2020 · 2 yrs 5 mos · Bangalore

• DTDC Hyperlocal (On-demand delivery network), Program Manager
• Served as program lead for various projects including operational & IT process development, training, sales & marketing
• Piloted the service with one of India’s leading FMCG company in 4 biggest cities and delivered on operational KPIs
• Corporate Sales Strategy & Implementation - Targeted and achieved an unforeseen 20%+ growth for B2B sales arm. Streamlined sales & CRM teams spread across 3 SBUs & rationalized service offerings. Worked with operations to improve performance on key KPIs. Designed & implemented a ~ INR 3Cr/annum rewards program for sales & CRM team. Conceptualized & implemented industry cluster approach for guided sales. Managed business profitability.
• Digital transformation initiatives - Migrated the team from Salesforce Sales Cloud to SAP C4C in effect deploying a comprehensive sales solution. Oversaw development of operational & analytics dashboards. Deployed “PREDICT” – system of processes and notifications aimed at delighting customers by providing advanced notification, delivery time window and in flight options to change date and place of delivery

May 2014 – Apr 2018 · 3 yrs 11 mos · Bangalore

• DTDC E-commerce Logistics - Lead the business transformation program to stem the declining market share. Under the program, led the engagement with key clients, achieved operational excellence, identified & executed projects in operations, IT, sales and CRM domains, etc. Key accounts revenue contribution grew from 24% to over 60%
• DTDC Pickup (PAN India pickup store network) - Served as program lead, liaised with Pickup Services, project’s technology partner & Europe’s largest parcel shop company, consulted several clients in defining their needs & customizing the product to their needs
• Other major projects - Long term business plan for DotZot, e-retail focused business unit of DTDC & business intelligence tool development

Apr 2013 – Jun 2013 · 2 mos · Mumbai, Maharashtra, India

• Algorithmic trading group; performed quantitative modeling of the intra-day volume curve for the Indian equity market instruments; researched and implemented methods including volume curve modeling, neural networks, transaction cost analysis, dynamic optimization and volatility modeling.

Jul 2010 – Apr 2012 · 1 yr 9 mos · Ahmedabad Area, India

• Project Management
• Capex project: Was responsible, as Project Engineer, for planning and execution of construction and commissioning activities of 217 Km long petroleum product pipeline from Viramgam (near Ahmedabad) to Kandla (western sea port) worth 300 crores. Worked with 4 separate sub-contractors through 14 supervisors managing daily activities of over 100 construction workers
• Liaising: Was responsible for liaising with multiple stakeholders including land owners, revenue officials, irrigation departments, other oil and gas companies, district administration for activities related to construction, testing and commissioning of the pipeline; proactive engagement helped in reducing the project period by over 2 months
• Safety: Was responsible for ensuring 100% compliance with statutory requirements including ASME standards & OISD guidelines, throughout the 20 months’ construction period, ensured nil non-conformities during various safety audits.