Chirayu Gandhi

Head of Growth

Gurugram, Haryana, India10 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in digital transformation and client engagement.
Proven track record in managing customer success teams.
Strong background in strategic planning and operations management.

Stackforce AI infers this person is a strategic leader in the healthcare and digital transformation sectors.

Contact

Skills

Core Skills

Client EngagementDigital Transformation

Other Skills

Data AnalyticsSupply Chain TransformationClient OnboardingClient ServicingRetention & RenewalsCross SellingUpsellingProduct EnhancementContinuous ImprovementB2B Marketing StrategySales PresentationsKey AccountsKey Account DevelopmentBudgetingBusiness Development

About

Currently Working as a Senior Manager - Client Engagement at PharmaRack. The current job role involves a lot of strategic planning to scale the business which also involves onboarding Partners and customer handling. Former experienced Operations Manager with a demonstrated history of working in the hospitality industry. Skilled in Tax Preparation, Sales Tax, Business Relationship Management, Business Planning, and Banking. Strong operations professional with a Bachelor of Commerce (B.Com.) focused in Accounting and Finance from the University of Calcutta.

Experience

10 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr 5 mos

Current Experience

Sploot

Associate Director - Growth & Operation

Dec 2024 – Present · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Pharmarack

2 roles

Senior Manager - Client Engagement

Promoted

Oct 2023 – Dec 2024 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

Driving digital transformation, data analytics and supply chain transformation projects with top pharma/ healthcare companies. Leading the customer success team and responsible for -
1. Client onboarding
2. Client servicing
3. Retention & Renewals
4. Cross selling & Upselling
5. Product enhancement & Continuous improvement

Digital TransformationData AnalyticsSupply Chain TransformationClient OnboardingClient ServicingRetention & Renewals+5

Growth Manager

Dec 2021 – Oct 2023 · 1 yr 10 mos · Mumbai, Maharashtra, India · On-site

Zigly

Manager

Aug 2020 – Dec 2021 · 1 yr 4 mos · New Delhi, Delhi, India · On-site

Urban company

Category Manager

Jul 2017 – Jun 2020 · 2 yrs 11 mos · Ahmedabad Area, India · On-site

Looked after growth and launch of Home Repairs & Beauty and Wellness verticals during my stint at Urban Company. My role demands a lot of ownership and strategic decision making to ensure customer satisfaction and minimum Partner Churn. Balance in managing customers as well and Professionals is a must !