Sep 2021 – Mar 2023 · 1 yr 6 mos

Oct 2018 – Sep 2021 · 2 yrs 11 mos

• As the Head of IT at Seagate Resource Centers in Asia, I lead the overall operations and strategic direction for Seagate Centers in Penang, Malaysia, and Pune, India. My responsibilities encompass managing IT services, stakeholder relations, and capability development, ensuring seamless integration and optimal performance across the board.
• I am instrumental in developing and executing collaboration strategies, roadmaps, and vendor management, working closely with global IT and business leaders. My role includes onboarding, contracting, and performance management of local and global service providers, ensuring alignment with Seagate's strategic goals.
• My expertise spans building new capabilities in End User services, process transformations, application modernization, ERP implementations and support, infrastructure management, HR share service centers, IT application support, and change management. I focused on creating highly scalable and optimized services that support strategic, operational, and transformational initiatives, driving business growth while optimizing costs through continuous operational excellence.
• Some of the critical projects successfully delivered include:
• Leading a global SAP S/4HANA Big Bang initiative (Digital Transformation) across multiple regions.
• Successfully delivering the migration from Google Office to O365.
• Overseeing the development and customer onboarding for Lyve Cloud.
• Spearheading the development of machine learning models for Google hard drive failure prediction.
• Managing the global PLM Modernization project.

Nov 2015 – Oct 2018 · 2 yrs 11 mos

• With 18 years of experience in global delivery organizations, I took on the role of Head of the Electronics Vertical for all Global Delivery Centers at IBM in 2015. My responsibilities span across multiple regions including India, China, the Philippines, Brazil, Mexico, Egypt, and Romania. As the vertical head, my primary KPI is to win more business for IBM with Electronics Clients and to ensure successful remote delivery of these programs.
• I lead engagements with globally distributed teams in application innovation consulting and front office areas, and I work on building assets and accelerators across the industry, such as Internet of Things (IoT) capabilities.
• Direct Responsibilities:
• Increasing the win rate for IBM (Signing's Target).
• Expanding revenue footprints in current contracts.
• Achieving growth and delivery objectives across global centers.
• Enabling teams to gain expertise for delivering exceptional services to clients.
• Providing steer and thought leadership to delivery teams by engaging in industry forums and translating insights into internal initiatives.
• Identifying and developing accelerators relevant to the current industry ecosystem to create convergence between client CxOs.
• Leading account footprint growth across the industrial sector.
• Significant Achievements:
• Envisioned and designed a global platform to enhance IBM Electronics vertical's industry domain knowledge and keep it current with the latest trends.
• Created an integrated ecosystem among IBM's global delivery centers for the Electronics Industry, leveraging these centers to develop win-themes that increase signings and provide superior services to global clients.
• Developed and implemented a competition displacement strategy.
• Assisted global customers in designing and leading digital transformation programs.

Aug 2011 – Nov 2015 · 4 yrs 3 mos

• As an Account Executive (Program Manager) at IBM Corporation, I managed three of the top four Electronics accounts, overseeing customers in the Network Equipment Providers (NEP), Medical Devices, and Consumer Electronics domains.
• Direct Responsibilities:
• Leading all new design and build implementations in the SAP Electronics practice for IBM India.
• Serving as the Delivery Executive for IBM's three largest electronics accounts, encompassing a variety of programs including AMS, SAP Implementations, Non-SAP Digital Transformation projects, Roll-outs, M&A, and business transformation initiatives.
• Managing profitability across all programs, projects, and sub-projects.
• Generating new business opportunities within existing projects.
• Supporting new opportunities across various IBM towers to expand the existing customer footprint.
• Maintaining client relationships at the Executive and Director levels.
• Ensuring delivery excellence in all projects.
• Planning for people growth and retention.
• Managing resource utilization and bench strength.
• Developing and managing IBM's SAP Electronics templates, including those for the High Tech and Solar industries.
• Acting as a Global SME on new electronics initiatives across IBM geographies, including identifying and rolling out new training strategies to IBM's global delivery centers.
• Leading pre-sales activities for the Electronics SAP practice, including orals, solution creation, solution approval, and project initiation/onboarding.

Jan 2006 – Aug 2011 · 5 yrs 7 mos

• In my role at IBM, I held multiple positions including Release Manager, Account Manager, and Subject Matter Expert (SME) in the Electronics Industry. I was responsible for delivering implementation and divestiture projects to some of the largest Electronics and Automotive customers globally, with a specialization in SAP implementation programs.
• Direct Responsibilities:
• Worked as a Release Manager, Account Manager, and SME in the IBM Electronics Industry, delivering implementation and divestiture projects for global customers, particularly in the Electronics and Automotive sectors.
• Managed careers, goals, development needs, and aspirations for highly proficient individuals across different parts of the United States.
• Contributed to the development of IBM's SAP Solar Industry template, including joint venture solutions with a Solar equipment manufacturing company in the US.
• Provided Project Management Office (PMO) and IT divestiture strategy solutions for customers based in the United States, Germany, and Japan.
• Participated in IBM's pre-sales teams, leading customer orals, responding to RFPs, and holding P&L responsibilities for small to medium-sized engagements (up to 150 resources).
• Managed relationships with Director and Managerial level staff on the customer side.
• Generated new business opportunities within existing projects, ensuring delivery excellence and meeting quality requirements.

Jun 1998 – Apr 2006 · 7 yrs 10 mos · Irvine CA, Clevedon UK, Alfdorf Germany, Lausanne, Switzerland

• During my early years as an SAP consultant, I worked as a Techno-functional consultant specializing in SAP ABAP - FI, SD, MM, and CRM Channel Management implementations around the globe. I worked with large Fortune 500 customers including TRW Automotive, Mercedes Benz, TRW Chassis, General Motors, Bharat Forge, Philips, and Sharp.
• During this period, I worked on customer sites based in India, the United Kingdom, Germany, and Switzerland. I gradually transitioned into roles such as Onshore Coordinator and Project Leader for customers including Toyota Material Handling, SAIC, and Philip Morris International.
• This initial period helped me develop as a consultant with a global focus and strong business process acumen across the Automotive, High Tech, and Distribution industries, specializing in SAP solutions for these industries and sub-industries. It established my foundation in various delivery models (onshore only, onshore-offshore, offshore only) and helped build interpersonal relationships, communication, team leadership, and technical skills, which have been valuable throughout my career.