Jan 2015 – Present · 11 yrs 3 mos · Berkeley, CA

• As Lecturer for the School of Information, I deliver and develop the graduate-level INFO 214 ("User Experience Research," formerly known as "Needs and Usability Assessment") course and regularly serve as a mentor to graduate and undergraduate students.

Feb 2013 – Sep 2018 · 5 yrs 7 mos · San Francisco Bay Area

• As a hybrid manager and individual contributor, responsible for research strategy associated with qualitative and quantitative methods to support Analytics products (e.g. transactional reporting, interactive data visualization, machine learning insights). Typical activities include concept exploration, design validation, and management of ongoing usage and feedback systems. Skilled in interviews, observations, field studies, usability evaluations, asynchronous methods, comprehensive and rapid feedback approaches. Experienced in developing design workshops to promote understanding, and working in Agile, rapid development environments. Dedicated to mentoring and developing skills for cross-functional teams.

Sep 2011 – Jan 2013 · 1 yr 4 mos · Round Rock, TX

• Served as a researcher working with a multinational team of researchers, analysts, and designers to understand data from multiple customer feedback and behavior channels, and implement user research and usability strategy for global web properties. Responsibilities included generative, formative, and summative research activities (such as survey analysis, primary/secondary research synthesis, usability evaluation, behavioral modeling, task analysis, card sort, field study, interview, focus group) contributing to persona development, customer journey mapping, and prioritized requirements for Procurement, Support, Channel, Solutions, and Sales organizations.
• Project and vendor management work included scoping needs and requirements, soliciting quotes and SOWs, collaborating with stakeholders to produce comps, wireframes, and prototypes, and managing risks to ensure provision of on-time, actionable deliverables. Mentoring and advocacy included cross-department training in usability, accessibility, and user experience techniques.

Jan 2006 – Dec 2009 · 3 yrs 11 mos

• Developed and taught graduate-level courses as an adjunct faculty member with the Marlboro College Graduate Center. Created the course in Human Computer Interaction and Business Systems Design, and delivered courses through both classroom and online environments.

Apr 2005 – Aug 2011 · 6 yrs 4 mos

• Reporting to the President, responsible for leading a diverse team of educators, researchers, consultants, and technologists in developing and delivering research projects, organizational assessments, professional development, and client consulting to create and evaluate methods, technologies, and systems to promote learning for at-risk and under-represented students at national and international colleges, universities, and secondary schools. Management responsibilities included administration of research and professional development projects, internal operations, and collaborative partnerships with external organizations to assess outcomes for students and personnel in public and private institutions.
• Actively managed an internal budget of over $1M across multiple departments, including a grant- and client-funded portfolio of $1.5M, directing and delivering national and international client consulting initiatives for the Landmark College Institute for Research and Training (LCIRT). As a member of President’s Council and serving on several committees for the Board of Trustees, advised the President on strategic research, consulting, and market opportunities to advance the College’s mission with an emphasis on innovation and growth.
• Teaching and service activities included delivering professional development to postsecondary and secondary educators, employers and employees, serving as subject-matter expert and reviewer for professional associations and agencies such as the National Science Foundation, delivering testimony before advisory committees and advocacy groups, speaking as a keynote presenter at conferences, and teaching graduate and undergraduate courses in usability, engineering, human-computer interaction, human factors, psychology, and education.

Jan 2004 – Jan 2009 · 5 yrs

• Developed and taught courses as an adjunct faculty member with the Department of Psychology's Human Factors and Applied Cognition program. Created the following Human Computer Interaction courses: “Applied Human Computer Interaction and System Design” (PSYC 737), “The Use of Eye Movement Measures in Research and Application” (PSYC 734). Served on several graduate dissertation committees.

Apr 2003 – Mar 2005 · 1 yr 11 mos

• Provided strategic and technical consulting to government clients, including FAA, NASA, TSA, FRA, DOT, and DIA. Client work included human factors assessments, decision support system development, systems engineering, operations and investment analysis, human reliability, usability engineering, requirements engineering, and interface design.

Sep 2001 – Mar 2003 · 1 yr 6 mos

• Worked as an internal consultant to the Financial Management Solutions, Enterprise Services Automation, and Supply Chain Management product lines, responsible for working with customers and stakeholders to determine scope and drive research, prototyping, and usability testing activities for enterprise web applications. Analyzed business processes and information flows across work groups and learned technical constraints across application components to develop cross-application solutions.
• Learned SQL and database constraints to develop practical solutions emphasizing efficiency and accessibility (Section 508). Developed guidelines to ensure a consistent user experience for end users. Deliverables included information architecture diagrams, flow charts, interface specifications, business process maps, use cases, usability reports, and prototypes.

Jul 2000 – Jun 2001 · 11 mos

• Developed and taught a course in Human Computer Interaction tailored toward engineering students in the newly-established Department of Electronics and Information Technology. The course recently had an enrollment of over 70 students in 2002. Also served as an Industrial Advisory Board Member, providing input and recommendations to modify the Engineering curriculum to reflect the needs of the Human Computer Interaction, Human Factors, and User Centered Design community.

Aug 1999 – Aug 2001 · 2 yrs

• Worked as an internal consultant to the Communications Products Group, and a dedicated member of the LANDesk product team to analyze requirements, determine feasibility, and develop prototypes for network management software, server appliances, and telecommunications software. Management duties included project management and supervision for a 7-person team. Developed a process to deliver user-centered design services to product teams, establishing user research processes and integrating deliverables into the product lifecycle. Worked with product teams to identify and clarify functional requirements, develop use cases and validation criteria, and develop tools to improve processes. Delivered requirements and process engineering training to product teams, served as a trainer and member of the Requirements Process Improvement Team to streamline internal processes. Worked with internal and external customers to foster relationships and generate business for team.

Jul 1998 – Aug 1999 · 1 yr 1 mo

• Worked as a dedicated member of the Crew Systems Engineering team, responsible for conducting research, development, and assessment activities for aircraft controls and displays in the pilot-vehicle interface. Responsible for conducting research, prototyping, and feasibility studies for a Synthetic Vision System proposal that was submitted to NASA. Research and review activities included task analysis of C-130 and C-5 transport pilots, and P-3 radar mission system evaluation. Requirements engineering activities included writing requirements, conducting research, and developing validation plans for the C-5 Avionics Modernization Program and the C-5 Reliability Enhancement and Re-Engining Program. Design and prototyping work emphasized compliance with MIL-STD-1472, and developing processes and procedures that complied with MIL-HDBK-46855 guidelines.

Aug 1993 – Jul 1998 · 4 yrs 11 mos

• Teaching included courses in Cognitive Psychology and Introductory Psychology. Research included modeling data and analyzing complex datasets gathered from pilot-in-the-loop studies, eye-movement and reaction time studies to determine cognitive and perceptual factors associated with decision-making, scene recognition, and information-seeking during complex tasks. Graduate thesis involved the development of novel head-up display concepts to enhance pilot awareness of aircraft position and environmental hazards.