Mary Luong, PhD

Co-Founder

Raleigh, North Carolina, United States23 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in AI-enabled digital experiences and UX research.
Founder supporting underrepresented founders in product development.
Mentorship advocate fostering success in tech industries.

Stackforce AI infers this person is a UX Research Leader specializing in AI-driven solutions across various tech sectors.

Contact

Skills

Core Skills

Human Computer InteractionProject ManagementQualitative Research

Other Skills

User ExperienceResearch DesignUser Interface DesignStatisticsUsabilityData AnalysisUsability TestingQuantitative ResearchSPSSTask AnalysisHuman FactorsExperimental DesignData CollectionPsychologyResearch

About

My mission is to drive AI-enabled digital experiences beyond functional and usable through rigorous and innovative human factors / UX research. I strive to collaboratively ship products that are essential, indispensable, championed, and invested in; products that ensure users can achieve their critical outcomes.

Experience

23 yrs 3 mos

Total Experience

2 yrs 8 mos

Average Tenure

7 yrs 10 mos

Current Experience

Cloudflare

Head of UX Research, AI-enabled experiences

May 2024 – Nov 2025 · 1 yr 6 mos

Yes, and ux

Founder & Principal Strategist

Oct 2020 – Present · 5 yrs 7 mos · United States

I help female- and underrepresented founders build amazing products with actionable insights from mixed-methods research and design thinking workshops. I also support the success of product-led growth in AI-enabled digital experiences, machine learning, computer networking, telehealth, fintech, edtech, HR, financial services, and weather; just to name a few.
Most importantly, I support the success of others through mentorship!

Qualitative ResearchProject ManagementHuman Computer Interaction

Userzoom

Sr. Director - Strategic Accounts, Research Partner

Aug 2018 – Nov 2020 · 2 yrs 3 mos · Raleigh-Durham, North Carolina Area

Supported the success of tactical UX research and strategic initiatives for current and emerging-tech products at: Adobe, Amazon, Apple, Cisco, Dell EMC, Google, IBM, Intuit, Microsoft, Oracle, PayPal, Salesforce. Led UserZoom University program. Created and grew the UserZoom Mentorship program.

Qualitative ResearchProject ManagementHuman Computer Interaction

Guilford college

Part-time instructor, Experience Design

Jul 2018 – Present · 7 yrs 10 mos · Greensboro--Winston-Salem--High Point Area

Developing and teaching XD 220 course in Guilford's Experience Design (XD) major. I played a small part in bringing this major to life and I'm thrilled to be contributing to it's ongoing success.

Qualitative ResearchProject ManagementHuman Computer Interaction

Cisco

UX Research Leader

Feb 2017 – Jul 2018 · 1 yr 5 mos · San Jose, California

Qualitative ResearchProject ManagementHuman Computer Interaction

Sap ariba

Principal Researcher

Jul 2016 – Feb 2017 · 7 mos · Palo Alto, CA

Qualitative ResearchProject Management

Vmware

2 roles

Director, UX Design & Research, Customer Advocacy

Jun 2015 – Mar 2016 · 9 mos

Project Management

Sr. CX Strategist / Program Manager

Feb 2015 – Jun 2015 · 4 mos

Project Management

Javelin hr solutions

Director

May 2012 – Jun 2015 · 3 yrs 1 mo · Morrisville, NC

Qualitative ResearchProject ManagementHuman Computer Interaction

3c institute

Researcher / Serious Game Developer

Jul 2011 – Dec 2011 · 5 mos

Social development research and software design/development of serious game for K-12 to create effective and engaging intelligent systems for assessment and learning.

Qualitative ResearchProject ManagementHuman Computer Interaction

North carolina state university

Human Factors researcher / UX consultant / Psychology instructor

Aug 2008 – May 2014 · 5 yrs 9 mos · Raleigh-Durham, North Carolina Area

Qualitative ResearchProject ManagementHuman Computer Interaction

Guilford college

Guest Lecturer

Aug 2006 – Jul 2008 · 1 yr 11 mos · Greensboro, NC

Lectured on numerous usability and Java programming topics for CMIT 200 Introduction to Computer Programming (Adult Ed).

Qualitative ResearchProject Management

Sand hill enterprises

Founder

Jan 2002 – Dec 2005 · 3 yrs 11 mos · Columbus, OH

Started this e-learning company to deliver online technical training with live instructors. Taught Visual Basic, web development, SQL, Java, and C++. Adapted purchased content for online format and added usability and interaction design topics. Provided IT management and UX consulting services to select clients.