Madhuri Wanare

Operations Associate

Mumbai, Maharashtra, India6 yrs experience

Key Highlights

Over 6 years of experience in operations support.
Expert in process optimization and workflow management.
Strong background in customer communication and issue resolution.

Stackforce AI infers this person is a skilled operations support professional with expertise in SaaS and process optimization.

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Skills

Core Skills

Customer SupportIssue ResolutionData AnalysisProcess Improvement

Other Skills

Customer CommunicationData Analysis & ReportingCommunicationCase ManagementTime ManagementAttention to DetailCommunication & TrainingCustomer Support (SaaS)Ticketing SystemsProduct/Service KnowledgeSlackTeaching English OnlineCEFRLanguage InstructionPronunciation Training

About

Process-driven professional with 6+ years of experience managing high-volume workflows, structured tracking systems, and cross-functional coordination across fast-paced environments. Experienced in stakeholder communication, operational support, and training delivery, with hands-on exposure to Salesforce, Zendesk, and data reporting tools. Comfortable working in fast-paced, high-pressure environments with a strong focus on execution and consistency.

Experience

6 yrs

Total Experience

1 yr 6 mos

Average Tenure

Current Experience

Confluent

Concierge Representative & Support

Jan 2024 – Feb 2025 · 1 yr 1 mo · Mumbai · Remote

Managed high-volume interactions and resolved queries efficiently
Coordinated with cross-functional teams to ensure timely resolution
Maintained structured tracking of cases and follow-ups

Customer CommunicationIssue ResolutionCustomer Support

Mashreq

Senior Operations Associate

Aug 2022 – Jun 2023 · 10 mos · Remote

Maintained Excel-based trackers to monitor workflows and ensure clear communication of updates
Identified trends and shared insights with stakeholders to support decisions and improve processes

Data Analysis & ReportingProcess ImprovementCommunicationData Analysis