Bikash Pandey

Operations Associate

Kolkata, West Bengal, India10 yrs 9 mos experience

Highly Stable

Key Highlights

Proven leadership in operations management.
Strong focus on customer service excellence.
Skilled in data analysis for operational efficiency.

Stackforce AI infers this person is a skilled operations manager in the e-commerce sector.

Contact

Skills

Core Skills

Operations ManagementCustomer ServiceTeam Leadership

Other Skills

Small Team ManagementBuilding Leadership TeamsCustomer SupportData AnalysisCustomer Issue ResolutionStore OperationsManpower RecruitmentTeam SupervisionInventory MonitoringAuditingMaintenance and RepairComputer RepairHardware & networking

About

Results-driven professional with strong problem-solving, communication, and leadership skills. Passionate about continuous learning and making a positive impact.

Experience

10 yrs 9 mos

Total Experience

3 yrs 5 mos

Average Tenure

4 mos

Current Experience

Flipkart minutes

Assistant Manager

Jan 2026 – Present · 4 mos · Kolkata, West Bengal, India · On-site

1.Focuses on quick-commerce store operations
2.Manages inventory and stock availability
3.Oversees order fulfillment processes
4.Handles last-mile logistics efficiently
5.Leads and manages store teams
6.Ensures excellent customer service
7.Uses data analysis to improve efficiency and reduce waste
8.Addresses local market demands
9.Works on responsibilities ranging from store-level operations to strategic goals
10.Contributes to customer retention and sales optimization

Small Team ManagementBuilding Leadership TeamsCustomer SupportCustomer ServiceData AnalysisOperations Management

Blinkit

2 roles

Team Lead

Promoted

Jun 2025 – Dec 2025 · 6 mos · Kolkata, West Bengal, India · On-site

Payroll & Attendance Management
Customer Issue Resolution
Store Operations & Organization
Manpower Recruitment & Coordination
Team Supervision & Motivation
Inventory Monitoring
Reporting & Documentation
Shift Management
Compliance & Safety
Customer Experience Optimization
Problem Solving
Technology Usage

Small Team ManagementBuilding Leadership TeamsCustomer Issue ResolutionStore OperationsManpower RecruitmentTeam Supervision+3

Auditor

Apr 2024 – May 2025 · 1 yr 1 mo · Kolkata, West Bengal, India · On-site

Auditing

Talwar brothers (p) limited

Storekeeper

May 2017 – Apr 2024 · 6 yrs 11 mos · Kolkata, West Bengal, India · On-site

Tp

Customer Service Associate

May 2015 – Apr 2017 · 1 yr 11 mos · Kolkata, West Bengal, India · On-site

Customer SupportCustomer Service

Education

Sikkim Professional University

Bachelor of Arts - BA — Arts

Jun 2022 – Jun 2025

Kadihati Kalinath Mukherjee High School

Humanities/Humanistic Studies

Apr 2012 – May 2014

Kadihati Kalinath Mukherjee High School

Mar 2001 – Mar 2012

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