Shivam Madaan

Product Manager

Bengaluru, Karnataka, India3 yrs 3 mos experience

Key Highlights

Reduced manual effort by 60% through automation.
Increased CSAT scores by 15% with reporting dashboards.
Enabled 5,000+ real-time anomaly detections at scale.

Stackforce AI infers this person is a SaaS-focused Product Analyst with strong data analytics and business intelligence expertise.

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Skills

Core Skills

Business Intelligence (bi)Data-driven Decision MakingData AnalyticsCustomer ExperienceData AnalysisBusiness Analysis

Other Skills

Real-Time Loss & Pricing Anomaly Alert SystemPricing Live Snapshot RevampAutomated brochure data populationInteractive Tableau dashboardsReporting workflowsAutomationData ManagementTableauData VisualizationAutomated pipeline for reporting dashboardsPatient support initiativesReportingMySQLMixpanelInstrumentation

About

product Analyst with over 3.5 years of experience in driving data-driven decision-making, optimizing operations, and crafting actionable insights. Created a Real-Time Loss & Pricing Anomaly Alert System, enabling proactive intervention by business teams, reducing pricing leakages and missed revenue opportunities. Automated brochure data population, reducing operational effort by 60%. Developed interactive Tableau dashboards for real-time decision-making. Increased CSAT scores by 15% through intelligence-sharing dashboards. Designed user scoring systems boosting conversion rates and implemented end-to-end reporting frameworks enhancing operational efficiency.

Experience

3 yrs 3 mos

Total Experience

9 mos

Average Tenure

Current Experience

Zepto

Senior Product Analyst

Dec 2024 – Apr 2025 · 4 mos · On-site

Created Real-Time Loss & Pricing Anomaly Alert System to monitor and flag business-critical issues including: High losses (?5,000+ in 2 hours). Impact: Enabled proactive intervention by business and pricing teams, reducing pricing leakages and missed revenue opportunities. Pricing Live Snapshot Revamp for Business & Category Teams. Revamped the pricing snapshot system tracking SP, MRP, WAC across city and store levels. Impact: Enhanced faster decision-making for dynamic pricing, resulting in better margin optimization.

Real-Time Loss & Pricing Anomaly Alert SystemPricing Live Snapshot RevampBusiness Intelligence (BI)Data-driven Decision Making

Smallcase

Senior Business Analyst

May 2024 – Dec 2024 · 7 mos · Remote

Automated brochure data population, eliminating manual data extraction from the website by integrating Google Sheets with SageMaker scripts, reducing operational effort by 60%. Developed interactive Tableau dashboards to track critical FD and LAMF performance metrics, including booked FDs, revenue generation, bank-wise performance, and cumulative AUM, enabling real-time decision-making. Streamlined reporting workflows by migrating MongoDB collections from Redash to Athena, improving reporting speeds and eliminating script failures previously caused by AppScript-based automation.

Automated brochure data populationInteractive Tableau dashboardsReporting workflowsData AnalyticsBusiness Intelligence (BI)

Tata 1mg

Central Business Analyst

Jun 2023 – May 2024 · 11 mos · Gurgaon · On-site

Successfully managing two P&Ls: Corporate Wellness and Patient Support Program
Collaborated closely with cross-functional teams to develop and implement impactful patient support initiatives
Implemented an automated pipeline for reporting dashboards, resulting in a 15% increase in customer satisfaction (CSAT) and a 60% improvement in operational efficiency
Created comprehensive reporting systems for corporate clients, starting from the ground up.

Automated pipeline for reporting dashboardsPatient support initiativesCustomer ExperienceData Analytics

Khatabook

Business Analyst

Mar 2023 – Jun 2023 · 3 mos · Bengaluru, Karnataka, India · On-site

Collaborated closely with the bizanalyst team to support the development and implementation of Khatabook.
Utilized MySQL and data visualization technologies such as Mixpanel and Tableau on a daily basis to analyze and present data effectively.
Conducted instrumentation for desktop ERP system, ensuring smooth functionality and seamless integration.
Played a key role in RCA (Root Cause Analysis), identifying and addressing factors contributing to a 4% decrease in revenue.

MySQLMixpanelInstrumentationData AnalysisBusiness Analysis

Infosys

Lead Technology Analyst

Jul 2019 – Dec 2020 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Implemented instrumentation and database management in MySQL to support data-driven decision making in various projects as a Technology Analyst at Infosys for 1.5 years.
Collaborated with cross-functional teams to successfully deliver projects and ensure smooth operations.
Analyzed and interpreted data for actionable insights, contributing to improved business processes and strategies.
Leveraged technical expertise to troubleshoot and resolve complex issues, ensuring uninterrupted project progress.
Demonstrated strong problem-solving skills by identifying and implementing innovative solutions to enhance overall project efficiency.
Maintained comprehensive documentation throughout the project lifecycle, facilitating seamless knowledge transfer and team collaboration.

InstrumentationDatabase managementData-driven decision makingData AnalysisBusiness Intelligence (BI)