Ritwik Patwal — Operations Associate

I am a Learning & Development and Program Management professional with over 5 years of experience driving operational excellence, enhancing employee performance, and delivering scalable training solutions. My expertise spans across retail, tech, and education, where I have led high-impact training programs, improved workforce efficiency, and implemented data-driven strategies that align with organisational goals. Key Achievements: Retail Learning Optimisation: Designed and rolled out comprehensive training programs for 16,000+ employees at More Retail, achieving a 35-40% increase in training completions within 45 days across 775 Supermarkets, 21 Hypermarkets, and 47 Dark Stores. Compliance & Ethics Training: Managed ethics and compliance training at PhonePe for 11,000+ employees, achieving 100% training completion and reducing TAT for 7,000 BDAs from 90 days to 30 days. Academic Operations: Managed academic operations for 350+ hybrid centers at Byjus, driving an 80% improvement in audit efficiency and optimizing faculty performance. Workforce Management: Led operations for 300+ workforce at Awign, improving profitability through streamlined workflows, automation, and real-time performance dashboards. Skills & Expertise: - Program & Project Management - Learning & Development (L&D) - LMS Administration (Diprz, SuccessFactors, SAP) - Data Analysis & Reporting (MS Excel, Google Sheets, SQL , Apps Script integration with AI) - Process Improvement & Automation - Performance Optimization & Monitoring - Stakeholder Management - Compliance & Ethics Training - People Management & Leadership - Content Creation & Auditing I excel in data-driven decision-making, LMS administration, and performance optimization. My approach blends technology integration, process automation, and continuous learning, helping organizations meet compliance standards while driving engagement and business success. If you’re looking to improve training programs, streamline operations, or achieve measurable results, let’s connect and discuss how I can help!

Stackforce AI infers this person is a Learning & Development and Program Management professional with a focus on operational excellence.

Location: South Delhi, Delhi, India

Experience: 3 yrs 11 mos