Nov 2021 – Feb 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• Business & User Growth
•  Project lead for launching 0-1 projects under offers construct on the platform and running marketing campaign.
•  Collaborating with product to perform A/B testing and optimize the business workflow
• Pricing Analytics & Search Optimisation
•  Incorporated Pricing Intelligence models to identify impact on sales and consumer buying behavior
•  Leading program for search relevance measurement & communicating feedback to business team

Jan 2021 – Nov 2021 · 10 mos

• E-commerce Launch– US Market
•  Project lead for launching Grocery and essentials e-commerce marketplace platform in the US market.
•  Performed complete end to end Category management, operations and technology support planning.
• Go-to-Market Strategy – 3PL in India
•  Project lead for launching 3PL -fulfillment service in the Indian market for SME segment customers
•  Provide strategic and operational support to the India leadership team in driving cross-functional initiatives

Jul 2018 – Dec 2020 · 2 yrs 5 mos

• Global Food Conglomerate- Transportation and logistics migration
•  Designed and implemented the global logistic practices be followed across 6 Business units operating with 60+ plants in India, Indonesia, Philippines, Vietnam, and Malaysia
•  Streamlined TO-BE processes for the international export/import shipment by implementing systems (GT Nexus, SAP & TMS ) for booking carrier, validating invoices, tracking cargo and processing claims
•  Identified KPIs, defined SLAs and developed the performance metrics to monitor the carrier performance
• Global FMCG Company – Compliance & Litigation mgmt. – Project Manager
•  Single-handedly managed the implementation of a Compliance tool for statuary requirements including GST, EHS, FSSAI, HR, Direct Tax and other function covering 4 entities and 10 BU’s within India
•  Successfully executed a Digital Litigation Management Tool for handling Tax and Non-Tax Legal cases
• Indian Telecom – CRM Transformation
•  Designed the transformation strategy for the CRM transformation program, ITSM Process Reengineering, Technology Reengineering & IT reporting & Service Automation
•  Lead the Design & development stream across major stakeholders governing project timelines and quality
•  Performed detailed business impact assessment based on the change storyboard developed in the discovery stage and identified stakeholders/Groups impacted by the program

Apr 2016 – Jun 2018 · 2 yrs 2 mos

• Global Telecom – Enterprise sales transformation
•  Global Sales Transformation Program for a large telecom operator to enable operational efficiency
•  Defined AS-IS & TO-BE business processes and gathered requirements for enterprise sales function across Product Pricing, Quoting, Coverage Feasibility, Contract Generation & Customer Renewal areas
• Mobile Handset Manufacturer - Process Reengineering
•  Business process re-engineering for an Indian mobile handset manufacturer
•  Business vertical re-engineered: procure-to-pay, make-to-deliver, order-to-cash and sales and operations

Apr 2015 – Jun 2015 · 2 mos · Bengaluru Area, India

•  Exploratory industry research and Competitor Analysis covering strategy ,design, pricing and location
•  12 Customer engagement sessions to identify latent & dynamic aspects of customer demand
•  Identified key factors influencing consumer purchased decision like demographic & substitutes
•  Used insights for updated monitoring tool leading to effective data management & stock keeping
•  Designed online and social media strategy with improvements in existing engagements programs
•  Suggested robust maintenance and promotional framework leading to 10% dormancy reduction.