Lynal D'Souza

Head of Talent

Gurgaon, Haryana, India19 yrs experience

Key Highlights

  • Over 16 years of HR experience across diverse industries.
  • Expert in designing high-impact employee experiences.
  • Strong insight into organizational culture and employee engagement.
Stackforce AI infers this person is a strategic HR leader with expertise in Fintech and Food Tech industries.

Contact

Skills

Core Skills

Employee EngagementPerformance ManagementCompensation ManagementTalent AcquisitionHuman Resources

Other Skills

employee relationsinternational labor lawsemployee managementTalent ManagementHRISHR PoliciesPersonnel ManagementRecruitingPerformance AppraisalStrategic HRBenefits NegotiationSuccession PlanningSourcingDeferred CompensationScreening

About

As the Head of People for APAC and MENA at Builder.ai, I lead the people strategy and operations for a fast-growing AI-powered platform that builds software 6x faster and 70% cheaper. I have over 16 years of experience in human resources, employee engagement, and people operations, working with a mix of well-established organisations and dynamic startups across various industries. My passion is to solve problems and build strong relationships with people from different walks of life, striving hard to make their own success stories while building mine. I have a strong insight into organisational culture and the different factors that influence it, and I eagerly look for opportunities to consistently learn and develop new skills to keep in pace with the ever-changing and evolving work environment. My core strengths include strategic HR, HR compliance, employee relations, HR policies, performance management, compensation and benefits, and team management.

Experience

19 yrs
Total Experience
1 yr 11 mos
Average Tenure
1 yr 6 mos
Current Experience

Eternal

People Team

Dec 2024Present · 1 yr 6 mos · Gurugram, Haryana, India

The talent deck

Community Member

Jul 2022Dec 2024 · 2 yrs 5 mos · India

Builder.ai

Head of People - APAC & MENA

Jul 2022Nov 2024 · 2 yrs 4 mos · Gurugram, Haryana, India

  • Builder.ai is a AI powered platform that builds software 6x faster and 70% cheaper, empowering all businesses to become software powered.

Cred

Lead - People Operations, Rewards and Benefits

Dec 2020Jun 2022 · 1 yr 6 mos · Bengaluru, Karnataka, India

  • CRED is India's fastest growing Fin-tech startup focused on building a community of credit worthy folks. with its members-only club that rewards individuals for their timely credit card bill payments by providing them with exclusive offers and access to premium experiences. It is a platform that allows credit card users to manage multiple cards along with an analysis of their credit score. Members with a high Experian or CRIF score are eligible for exclusive rewards upon payment of their credit card bills through the app. Among many of the features in the app are CRED's credit card spend tracking and management feature which provided the user with analysis of spend tracking and efficiency of usage of the card.
  • working with leaders across board to conceptualise, design and execute high impact (team member experience) programs for employee retention, internal brand awareness, compensation, performance management, change management, training and team member engagement
  • automate and simplify people processes to build for scale and drive faster outcomes
  • designed and implemented industry first people programs
  • worked on esop buyback programs, simplifying the process for team members and making the entire process faster and smoother
  • worked on business restructuring, creating different entities and hand holding team members during the transition process
  • lead the compensation team and worked on industry wide compensation benchmarking exercise with focus on hiring top talents from the industry and retain key talent

Zomato

Senior Human Resources Manager

Feb 2018Dec 2020 · 2 yrs 10 mos · Gurgaon, India

  • Zomato is Indias leading food tech company, which has in the past 12 years revolutionized the food industry enabling the vision of better food for more people. With a presence in 24 countries and 1000+ cities, we work closely with the restaurant industry to enable sustainable eco-system as we connect people to safe and healthy food.
  • HR Lead for International Markets
  • Jan 2019 - Dec 2020
  • Leading HR strategy and operations for 10 international locations
  • Maintaining in-depth knowledge of international labour laws and legal requirements related to day-to-day employee management
  • Working closely with Country Managers and Business Heads to analyze trends and metrics to develop effective employee-focused solutions, programs and policies
  • Assisting international employees with expatriate assignments and related HR matters including
  • Ensuring monthly payroll processing and payroll compliance for around 500+ employees
  • HRBP for Logistics and Support functions - Online Ordering
  • Feb 2018 - Jan 2019
  • Providing day to day performance management guidance to line managers including but not limited to coaching, counselling, disciplinary actions, performance improvement plans
  • Managing and resolving complex employee relation issues and conducting an effective, thorough and objective investigation
  • Working closely with line managers to increase employee engagement, productivity and retention
  • Owning the performance appraisal cycle which includes formulating and executing the entire process, training line managers, calibrating with skip manager and business heads for final ratings
  • Provide guidance and interpretation of HR Policies

Runnr

Associate Manager - People

Sep 2015Feb 2018 · 2 yrs 5 mos · Bengaluru Area, India

  • Runnr is a Hyperlocal On-Demand delivery service provider which connects restaurants to a fleet of delivery boys through its B2B platform. Thus providing a robust solution to restaurants to deliver their product to end consumers in a fast and efficient way.
  • Central HR Operations
  • Mar 2016 - Feb 2018
  • Overseeing payroll and performance evaluation systems
  • Maintain in-depth knowledge on Indian labour laws and state laws and work with compliance partners to ensure compliance
  • Maintain accurate internal HR database for all locations across India
  • Overseeing internal, external and investor audits
  • Providing HR budgets for monthly investor reports
  • Driving people engagement plans across different locations
  • Leading a variety of HR projects related to performance management, performance appraisal and team bonding activities
  • Working closely with the HR Head to work on different HR policies and internal HR communications
  • Helping with organizational restructuring as per changing business needs and drafting communication for teams around it
  • Sept 2015 - Feb 2018
  • Regional HR - West Region
  • Sep 2015 - Mar 2016
  • Worked closely with the Central Recruitment team to hire and set up teams in Mumbai and Pune
  • Handled employee relations including but not limited to conducting one-on-one, employee coaching and initiating disciplinary actions
  • Worked with city team to develop a performance improvement plan for the Sales and Logistics team
  • On-boarding of new joiners, induction and new-joiners review

- freelancer

Content Writer and Recruiter

Aug 2013Aug 2015 · 2 yrs · Bangalore - Karnataka

Ssr realty ventures private limited

Senior HR & Admin Executive

Apr 2013Aug 2013 · 4 mos · Thane - Mumbai

World kitchen (india) pvt ltd

Human Resource - Assistant

May 2012Apr 2013 · 11 mos · Andheri, Mumbai

The watchtower bible and tract society of india

Human Resource and Admin Executive

Mar 2009May 2012 · 3 yrs 2 mos · Bangalore - Karnataka

Bccl

Human Resource - Trainee

Mar 2007Feb 2009 · 1 yr 11 mos · Mumbai - Maharashtra

Education

St. Ignatius High School - Mumbai

Bachelor of Arts (B.A.) — English Literature

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