Nov 2021 – Oct 2025 · 3 yrs 11 mos · New Delhi, Delhi, India

•  Acquire Key TASC customers of the market in collaboration with the Cluster/Circle Head – TASC and the Branch Head of the respective Branch.
•  Develop and nurture trust relationships with a portfolio of major clients.
•  Exhibits proper understanding of institutional sales with thrust on TASC products with CMS and digital solutions.
•  Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
•  Ensure the correct products and services are delivered to customers in a timely and compliant manner.
•  Coordinate with the key customers and internal teams to ensure service delivery of the highest standards.
•  Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
•  Play an integral part in generating new sales that will turn into long-lasting relationships.
•  Acquiring new merchants by providing them payment solutions like PG/POS/UPI/BQR to departments falling under Central Government.
•  Responsible for the Acquisition of Enterprise Clients (Commercial / Corporate Account / Acquiring products (PG/POS/UPI/BQR) from large to mid-market new to Bank clients and from Wholesale / Corporate Relationships.
•  Acquisition of new commercial/prepaid cards, PG/POS/UPI/BQR business customers and managing the existing portfolio of Key Merchants.
•  Managing the HNI client portfolios to generate high revenue streams.
•  Handling big portfolios which has a volume range of 500 to 1000 CR.
•  Handling 200 + accounts that include Enterprise and SMB both.
•  Drive 18 - 20 members of HDB Employees across all productivity parameters.
•  Cross selling other banking products like Savings Account / Asset products to new as well as portfolio customers.
•  Manage client relationship throughout the sales lifecycle to drive favorable outcomes for the organization.
•  Recruiting, training, mentoring and hand holding of the team members.

Jan 2018 – Nov 2019 · 1 yr 10 mos · Noida, Uttar Pradesh, India

•  Responsible for managing the response process for new business opportunities and have worked towards inside sales and developing new business opportunities for the organization.
•  Responsible of providing printer solutions to North American Region.
•  Developing Omni channel solutions focused on high quality customer interaction across all channels.
•  Selling HP, Canon, Epson Printers and their EMCs.
•  Driving Business analytics encompassing the entire customer and process lifecycle to ensure transformation opportunities.
•  End to End assessment of people, process and technology will building tailored solutions to client requirements.
•  Mentoring and Handling a team of 15 - 20 Sales Reps and work on new strategy to generate revenue.
•  Structured and developed organization marketing collaterals, brochures and various presentations providing product and services overview enabling stronger sales pursuit.
•  Meeting or Exceeding QTRYL Business Development Objectives.
•  Played a key role in adding new revenue streams.

Oct 2015 – Nov 2017 · 2 yrs 1 mo · Noida, Uttar Pradesh, India

•  Execute new product launch & legal compliance initiatives.
•  Responsible to identify, drive & close revenue for Adobe’s Digital Media Team either working independently or through qualified pipeline generated.
•  Will be responsible to manage an annual sales quota of $3Mil. - $4Mil.per annum
•  Managing various accounts/customers for sales and contract renewals for Indian and US market.
•  Accountable to prospect customers for Adobe’s volume licensing program and ensuring commitment levels are met
•  Work cross-functionally with field marketing, channel sales and inside sales in order to drive revenue for the BU.
•  Drive awareness into the account base through regular email campaigns seminars.
•  Developed various strategies for account and ensured achievement of all sales target.
•  Managed existing accounts and all affiliates of customers.
•  Assisted customers in making decisions and maintained effective relationships with various customers.
•  Managed product applications for clients and ensured optimal performance of product at all times.
•  Facilitated discussions on target setting and controlled the groups in a team.
•  Qualified and collected leads through the sales pipeline.
•  Meeting or Exceeding QTRYL Business Development Objectives.
•  Accountable to prospect customers for Adobe’s Volume licensing program and ensure commitment levels are met.
•  Work cross-functionally with field marketing, channel sales and inside sales in order to drive revenue for the BU.
•  Develop and implement the sales strategy and targets on a periodic basis.
•  Managing and maintaining the profit and budget of the franchise sales division.
•  End to end responsibility of customer relationship management.

Oct 2010 – Sep 2015 · 4 yrs 11 mos · Gurugram, Haryana, India

•  Work with consumer segment in Indian, UK & Ireland, responsible for providing Pre and Post Sales Service on Hardware & Software for Dell Laptops/ Desktops & Printers.
•  Support consumers in premium support queues by understanding their needs and the requirements for Laptops/Desktop and Printers.
•  Quickly and effectively solve customer challenges.
•  Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
•  Being a tenure was taking care of the entire team of 17 people by coaching them and giving refresher trainings on products.
•  Worked as subject matter expert in absence of manager by taking care of the entire team and giving sales support.
•  Mining new business opportunities based on client interactions and understanding of the business requirements.

May 2007 – Oct 2010 · 3 yrs 5 mos · Gurugram, Haryana, India

• Worked with nationally acclaimed MNC on support for Service Desk for B2B Process of an International organization.
• Instrumental in achieving & exceeding the TAT for tickets raised on server support, incident management, request management, problem management etc.
• Received Employee of the Quarter on numerous occasions.
• Helped mentor trainees & support team in the absence of Assistant managers.