Aug 2022 – Feb 2023 · 6 mos · Mumbai, Maharashtra, India · On-site

• Supported annual insured and non-insured employee benefit plan renewals for the APAC region
• Partnered with external (brokers/consultants) & internal stakeholders (HR, Payroll & Finance) to ensure accurate data exchange and effective operations and management of the APAC benefits program
• Designed and implemented HRIS workflows and automation of Netflix's internal systems
• Reviewed benchmarking reports for information against peers & industry to provide inputs for plan changes
• Launched communication campaigns to raise awareness of existing & newly introduced benefit plans
• Resolve employees’ escalated issues to identify root causes and work out a long-term solution

Apr 2022 – Jul 2022 · 3 mos

• Responsible for servicing large corporate clients for their employee benefits insurance portfolios
• Successful retention of 100% of clients during the tenure & acquisition of new clients
• Expansion of book size through organic/inorganic/cross-sell/expanded business
• Assisted with benefits harmonization plans and proposals on the insurance front for client M&A deals
• Presented benchmarking, policy performance review, and GAP analysis reports on client's existing insurance programs to the senior management team for portfolio evaluation and decision making
• Monitored adherence to service level agreements by service providers to ensure operational excellence
• Assisted clients with vendor evaluations for insurance companies, third-party & wellness providers

Apr 2020 – Mar 2022 · 1 yr 11 mos

Apr 2018 – Mar 2020 · 1 yr 11 mos

Apr 2017 – Mar 2018 · 11 mos

Apr 2016 – May 2016 · 1 mo · Greater Delhi Area