Jun 2024 – Nov 2024 · 5 mos

Sep 2022 – May 2024 · 1 yr 8 mos

• I drive client engagement and revenue/account growth for Quess BFSI, managing a portfolio of ₹35 Crores in Gross Revenue and ₹7 Crores in Gross Margin across 16 key accounts with 335 resources. I oversee and plan team targets and delivery to ensure meticulous achievement of AOP numbers.
• Proven areas of expertise:
• Leading leadership requirements and driving end-to-end accountability across BFSI clients
• Building accounts and managing client relationships
• Conducting market mapping and research across various verticals
• Supporting clients and partnering with them in new process hiring
• Ensuring monthly collections and billing are within 45 days

Sep 2021 – Sep 2022 · 1 yr · Bangalore Urban, Karnataka, India

• I built a team of 30+ fresher recruiters from scratch, focusing on staffing and recruitment demands. With a proven track record in turning around businesses, P&L management, new initiatives, people management, and detailed task and resource planning, I have served as the primary contact for top executives in escalation situations across industries.
• In just 8 months, I generated ₹4 Crores in revenue and added 200 headcounts starting December 2021 for Joulestowatts, revitalizing inactive accounts. My expertise lies in the technology domain, specializing in Social Recruiting, Networking with Consultants, Headhunting, and overseeing the Contingent process. A key aspect of my role involves developing strong relationships with consultants and acting as a liaison between clients and candidates to facilitate successful hiring matches.

May 2019 – Sep 2021 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• At ZapCom, I lead the consulting, implementation, and administration of the Human Resources function. My responsibilities encompass Talent Acquisition, HR process and policy design, HR planning, Compensation & Benefits, Performance Management, Employee Engagement, Background Check Process, Payroll, Labour Law Compliances, Exit Management, and Vendor Management.
• I manage a global team of 6 HR professionals, guiding them in operations, Talent Acquisition, Employee Welfare, performance management, and training coordination.

Aug 2016 – May 2019 · 2 yrs 9 mos · Bengaluru, Karnataka, India

• I have successfully managed the transition of shared HR services for British Telecom employees across APAC and MEA regions, consolidating operations from Dalian - China to Bangalore - India and from Prague - Czech Republic to Bangalore - India respectively.
• Key accomplishments include:
• Executing process improvement programs and presenting insights to HR leadership for the AMEA region.
• Conducting root cause analyses for service issues and providing floor support and training for existing and new team members.
• Collaborating closely with Accenture's reporting department to deliver monthly dashboard reports.
• Designing Failure Mode Effect Analysis (FMEA) for major processes in the AMEA region.
• Supporting BT India team with bulk transaction requests and successfully completing the "Scope of Review" project for all processes.
• Conducting comprehensive training sessions to ensure smooth PKT and On Job Training transitions.
• My expertise lies in managing complex transitions and driving operational efficiencies in HR shared services environments.

Jan 2016 – Jul 2016 · 6 mos · Bengaluru Area, India

• Executed a legal process through which customers who cannot repay debts to creditors may seek relief from some or all of their debts.
• Underwriting department also ensured that a guaranteed payment is provided in case of damage or financial loss and accept the financial risk for liability arising from such guarantee.

Aug 2014 – Dec 2015 · 1 yr 4 mos · Bengaluru Area, India