Aug 2017 – Sep 2020 · 3 yrs 1 mo · Bengaluru, Karnataka, India

Jan 2015 – Aug 2017 · 2 yrs 7 mos · Bengaluru Area, India

• I am working on behalf of TCS (Tata Consultancy Services) at the client location SAP Ariba.
• Job Description
• Working on a SAP cloud integration product- CrossGate, as a Cloud EDI Support/Deployment
• Trouble shooting team, handling EDI related issues for SAP's CrossGate customers.
• Experience in EDI data communication connectivity like Internet EDI, HTTP/s, FTP, sFTP, EDIINT, AS1, AS2, VAN and OFTP1/2.
• Strong experience in providing EDI support and working with the different VANs and FTP
• Deep knowledge of the various AS2 and the FTP communication system
• Processed, controlled, and troubleshoot EDI process to ensure efficient day to day operations.
• Communicated with trading partners to resolve issues and retransmit missing documents to ensure customer's successfully received resolutions in a timely manner.
• Identified and recognized opportunities to resolve problems related to EDI transactions.
• Provided the first and second level support for EDI.
• Technical planning and remote Deployment support of scheduled remote deployment
• activities
• Preparing deployments for Go-Live
• Provided application support to the internal and external staff such as the operations
• Assisted in the migration of various server systems.
• Provided internal 2nd level support, troubleshooting, and assistance for the system
• Monitored, investigated and resolved EDI production problems; reviewed daily EDI error/exception reports; analyzed process and recommended improvements
• Engage in business escalations and drive critical ticket resolution using ticketing tool "Service now".
• Ensure that timely and appropriate communication occurs for all critical and long-running production incidents in the region.
• Monitoring business data (global,desadv,invoice,orders etc)

Oct 2014 – Aug 2017 · 2 yrs 10 mos

Oct 2014 – Aug 2017 · 2 yrs 10 mos