Melanie Fernandes

Program Manager

Goa, India5 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer relationship management.
Expertise in supply chain and business development.
Strong problem-solving skills in hospitality sector.

Stackforce AI infers this person is a Hospitality and Supply Chain Management expert with strong B2B skills.

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Skills

Core Skills

Business DevelopmentCustomer Relationship Management (crm)Supply Chain Management

Other Skills

Problem SolvingBusiness-to-Business (B2B)Target DrivenBusiness AnalysisHospitalitySales OperationsSales ManagementInventory ManagementSalesOrganization SkillsReal EstateCustomer Service OperationsCustomer careCustomer SupportCustomer Service Management

Experience

5 yrs 1 mo

Total Experience

1 yr 8 mos

Average Tenure

3 yrs 1 mo

Current Experience

Zomato

2 roles

Associate Program Manager

Dec 2024 – Present · 1 yr 5 mos

Key Account Manager

Mar 2023 – Nov 2024 · 1 yr 8 mos

Fabhotels

City supply Manager (Goa)

Jul 2022 – Jan 2023 · 6 mos · Goa, India · On-site

▪️Core team role with direct reporting to Regional Manager
▪️Responsible for everything from prospecting and marketing to the creation and negotiation of hotel contracting deals
▪️Responsible for ensuring seamless operations in order to maintain high level of customer satisfaction
▪️Attract, retain & manage growth of city & area within the region
▪️Coordinate with operations team closely to solve any type of escalations.
▪️Identify key expansion areas (cities/ locations/ hotel properties), source & build relationships with franchisee partners
▪️Mentor customer delight team to maintain standards regularly at partner properties and drive better guest experience based on feedback
▪️Understanding the business flow of market and cross sells hits.
▪️Taking report of daily sales from operations team and helping them grow.
▪️Interact regularly with the clients to ensure commited and partnership based relationship.

Problem SolvingBusiness-to-Business (B2B)Business DevelopmentCustomer Relationship Management (CRM)

Airbnb

2 roles

Supply Chain Team Lead

Promoted

Nov 2021 – Jul 2022 · 8 mos · Goa, India · On-site

▪️Staymaster private limited, Airbnb's official business partner.
▪️Identify potential leads in market, through online and offline sources to build a book of key accounts and ensure a healthy pipeline is maintained
▪️Connect with relevant stakeholders to pitch and educate them about the platform.
▪️Manage a portfolio of accounts and exceed goals for account retention, development, and maintenance.
▪️Analyze and benchmark existing supply to identify growth opportunities and build host
network in order to provide the best possible experiences to guests
▪️Grow the quantity and quality of hosts and listings in the assigned region.
▪️Collaborate with Category teams on building and improving the cost of acquisition and cost or supply on a ongoing basis
▪️Proactively understanding and building seasonality in supply to activate relevant channels on timely basis to ensure continuous flow of supply
▪️Vendor Management - manage vendor relationships to increase supply on the company Platform