Harshdeep Singh

Customer Success Manager

Chandigarh, India20 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of B2B Sales experience.
Proven success in customer retention and account management.
Strong leadership in managing teams and individual contributions.

Stackforce AI infers this person is a SaaS Customer Success Manager with extensive experience in B2B sales and account management.

Contact

Skills

Core Skills

Customer SupportCustomer RetentionAccount ManagementTeam Leadership

Other Skills

Attention to DetailAnalytical SkillsCustomer ExperienceChange ManagementClient RelationsOnboardingCold CallingContinuous ImprovementDefining RequirementsRelationship DevelopmentProject ManagementLeadershipPerformance MotivationService WorkCommunication

About

Have more than 10 years of experience of B2B Sales of Software and Services SMEs and Fortune 500 customers. Have a deep experience in acquiring new customers, account management, growing territory revenues, negotiating at different levels, working with multiple teams and managing sales. Have a unique blend of experience in managing a team as well as working as an individual contributor and has demonstrated success in both areas.

Experience

20 yrs 1 mo

Total Experience

4 yrs

Average Tenure

4 yrs 6 mos

Current Experience

Rackspace technology

Customer Success Manager at Rackspace Technology

Nov 2021 – Present · 4 yrs 6 mos · India

Customer SupportCustomer Retention

Whatfix

Enterprise Account Executive

Apr 2021 – Feb 2022 · 10 mos · Bangalore Urban, Karnataka, India

Founded in 2013, Whatfix disrupts the way Application Support and Learning content is consumed by providing Contextual and Interactive Walk Throughs inside applications at the exact time a task is being performed. We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role).
Whatfix Flows help with new user on boarding, ongoing customer support and training and result in Accelerated Product Adoption. Whatfix has a proven record of increasing employee productivity by 35%, reducing training time and costs by 60%, reducing employee case tickets by 50% and increasing HCM data accuracy by 20%.
Used by over 500 companies worldwide including Cardinal Health Canada, Cisco, Experian, DaVita Healthcare, BMC Software Inc, Sentry Insurance, GEICO, MetLife, etc.

Customer SupportCustomer Retention

Adobe

Customer Success Manager

Nov 2014 – Apr 2021 · 6 yrs 5 mos · Noida Area, India

Providing the best Client experience and providing single point solution.
Proactive presentation of quarterly business reviews to the clients on delivering progress checks and also ensuring current challenges with business
Net Promoter Score (NPS)- Ensuring customer retention by driving a culture of promoting Adobe Day withing respective accounts
Product Workflow- Regular meeting with Channel and Procurement ensuring no blocks in client workflow.
Responsible to drive revenue for Adobe Solutions within Enterprise accounts .
Own the quarterly/annual bookings quota for the designated set of accounts in South Central US.
Manage relationship with existing large enterprise accounts & identify new business opportunities.
Develop strong, strategic relationships with customers.

Customer SupportCustomer RetentionAccount Management

Lloyd solutions

Manager Sales/Customer support

Jan 2012 – Nov 2014 · 2 yrs 10 mos · New Delhi Area, India

Key part of a management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. Also analyze and improve organizational processes, and work to improve quality, productivity and efficiency. and maintaining Customer Experience

Customer SupportCustomer RetentionTeam Leadership