May 2025 – Jul 2025 · 2 mos

• Spearheaded growth of national QSR partnerships, managing and improving P&L for my set of brands while leading a high-performing team, scaling performance well above platform & category benchmarks, capturing market share from competitors, and driving brand growth through strategic account leadership, advertising solutions, and C-level stakeholder engagement

May 2022 – Apr 2025 · 2 yrs 11 mos

• Handled 1.2% of the platform's OV (order volume)
• Managed and nurtured relationships with 7 national accounts, specializing in Quick-Service Restaurant (QSR) chains, facilitating 12 million orders per year on the platform.
• Achieved a yearly Gross Merchandise Value (GMV) of $86 million/ INR 720 cr.
• Generated annual revenues exceeding 40 Cr through the utilisation of our advertising product.
• Significantly expanded the performance of these accounts, growing them from 10x to 25x compared to the platform's average.
• Led 3 of these accounts to become among the top five fastest-growing chains within a portfolio of 150+ Key Accounts.
• Successfully gained up to 15% market share from competitors since taking charge of these accounts.
• Managed the dining side of the business, ensuring a comprehensive approach to account management.
• Responsible for end-to-end account management and team leadership, overseeing a high-performing team.
• Regularly engaged at the C-level with client brands, maintaining strong and strategic relationships.

May 2018 – May 2022 · 4 yrs

• Successfully managed a diverse portfolio of 70+ key accounts, including leading delivery, dining, and nightlife establishments in the zone.
• Consistently generated monthly revenue by effectively selling advertisements, achieving 6 Lakhs INR in ad revenue month after month.
• Maintained a strong financial performance, with a monthly Gross Merchandise Value (GMV) surpassing 1 Crore INR and an annual GMV of 13 Crores INR.
• Skillfully analyzed data to identify growth opportunities and prospects for the zone.
• Spearheaded the successful launch of Zomato Gold (now Pro) for the city of Patiala.
• Played a pivotal role as part of the launch team for various Zomato products, including Zomato Gold, Zomato Contactless Dining, and Zomato Pro, across cities like Delhi, Chandigarh, Patiala, and Jalandhar.
• Ensured the comprehensive presence of our product offerings, including Online Ordering, Table Reservation, and Zomato Pro, within the accounts. This included proactive lead generation and the onboarding of new restaurant partners.
• Maintained consistent month-to-month growth for my account portfolio.
• Effectively managed multiple cities and teams in the Punjab region, overseeing operations in Patiala, Jalandhar, and a segment of Chandigarh.

Jul 2017 – May 2018 · 10 mos

• Managed key cities, including Delhi, Jaipur, Kolkata, and Chandigarh, as part of the Zomato City Content team.
• Led a team of 10 on-field Data Collection Executives (DCEs), ensuring they consistently met their monthly targets.
• Significantly enhanced restaurant coverage, data quality, exhaustiveness, freshness, and accuracy on Zomato's platform.
• Facilitated the induction process for new team members and provided training for content team recruits.
• Conducted in-depth user behavior analysis within the Zomato application, contributing to the delivery of relevant information and a seamless user experience.
• Collaborated closely with the Sales Team to onboard more restaurants onto the platform and with the Tech Team to improve application usability and overall user experience.

May 2016 – Jun 2017 · 1 yr 1 mo

May 2014 – Jul 2014 · 2 mos

May 2012 – Jun 2012 · 1 mo