Shyam Prakash B S — Operations Associate

Operational excellence is built when disciplined processes, technology, and people work together with clarity and purpose I am an operations leader with 20+ years of experience in process automation, risk management, compliance, and digital change across banking, financial services, and enterprise operations. My work focuses on simplifying complex processes, improving accuracy, and using automation, AI, and data to create measurable operational impact. I have led large operational environments supporting 100+ employees and nearly 2 million customers across five markets, while driving efficiency, governance, and service performance. In my last working, I served as Operations Manager at ANZ Support Services India Pvt. Ltd., Bengaluru, overseeing operational delivery across customer and business banking segments, including wealth, personal banking, rural banking, commercial banking, and securities maintenance. My role covers automation initiatives, regulatory governance, enterprise procurement operations, and business continuity planning while ensuring compliance with mandates such as QCB, CCCFA, and BS11. My professional journey began with Jet Airways, managing passenger services and flight operations support. I later joined Tesco India Pvt. Ltd., helping establish a Global Service Center and leading operational transitions across the UK and Bengaluru. I then progressed through leadership roles at ANZ, moving from Team Lead to Operations Manager. Certifications & Professional Development ➤ Gallup Clifton Strengths Assessment ➤ Base Accreditation Certified ➤ Transition Knowledge Capture & Documentation ➤Achieved Level 4 Certification in Active Operations Management (2017) ➤ Automation Anywhere 11.3 Version Change Champion ➤ Digital Transformation Academy – Blockchain Program (ANZ) Significant Key Achievements ✔️ Boosted operational efficiency by 67% through technology improvements ✔️ Automated 70–80% of high-volume requests, saving 8 - 10 FTEs ✔️ Increased productivity 24% and cut expenses by $95K in 8 weeks ✔️ Generated $900K revenue through digital strategy ✔️ Reduced errors 70% and high-value transaction risks 90% ✔️ Cut turnaround time from 24 hours to 60 minutes via Workflow Max If you work in banking operations, enterprise automation, or global service delivery, I welcome the opportunity to connect and exchange perspectives on improving operational performance at scale

Stackforce AI infers this person is a Fintech operations leader with expertise in process automation and risk management.

Location: Bengaluru, Karnataka, India

Experience: 20 yrs