Gaurav Mangla — Operations Associate
Results-driven professional with over 10 years of experience in team leadership, customer relations, and sales management. Proven ability to optimize operations, drive revenue growth, and enhance customer satisfaction. Strong communication and analytical skills coupled with a client-centric approach. Adept at handling diverse responsibilities and achieving performance milestones. Successfully transitioned career focus from Sales to Digital Marketing in the last 3-4 years, leveraging strategic insights and innovative tactics to propel business objectives forward. I had the privilege to work with many reputed companies like Vodafone India, Airtel India, Kotak Mahindra Bank, Woodland India, Easy Day Club (Future Group India), Blinkit and Zepto.
Stackforce AI infers this person is a Retail Operations Manager with expertise in Digital Marketing and Customer Service.
Location: Faridabad, Haryana, India
Experience: 16 yrs 10 mos
Skills
- Operations Management
- Team Leadership
- Customer Service
- Digital Marketing
- E-commerce
Career Highlights
- Over 10 years of experience in team leadership.
- Successful transition from Sales to Digital Marketing.
- Expertise in optimizing operations and driving revenue growth.
Work Experience
CityMall
Area Operations Manager (1 yr 7 mos)
Zepto
Delivery Hub Manager (6 mos)
Blinkit
Store Manager (1 yr 7 mos)
Future Group India
Store Manager (2 yrs 5 mos)
Woodland
Store Manager (2 yrs 7 mos)
Kotak Mahindra Old Mutual Life Insurance
Recruitment and Development Manager (9 mos)
Vodafone
VVMS lead in Vodafone (7 yrs 6 mos)
Education
Master of Business Administration - MBA at EIILM University
MBA at Maharshi Dayanand University
