Pradeep PR

Operations Associate

Bengaluru, Karnataka, India14 yrs 4 mos experience

Key Highlights

  • Proven leadership in customer service management.
  • Expert in performance metrics and decision-making.
  • Strong analytical skills driving customer satisfaction.
Stackforce AI infers this person is a Customer Service Management expert in the B2C sector.

Contact

LinkedIn

Skills

Core Skills

Customer Service ManagementLeadershipClient Relations

Other Skills

Analytical SkillsPerformance MetricsDecision-MakingCustomer SupportCustomer ExperienceInterpersonal SkillsContact Center ManagementMicrosoft ExcelPerformance ManagementCritical ThinkingTeamworkCustomer SatisfactionCoachingTrainingKey Account Development

Experience

14 yrs 4 mos
Total Experience
2 yrs
Average Tenure
--
Current Experience

Paytm payments bank

SR Team leader

May 2022 – Jun 2024 · 2 yrs 1 mo · Mysore, Karnataka, India · On-site

Analytical SkillsCustomer Service ManagementLeadershipPerformance MetricsDecision-MakingCustomer Support+8

Insight customer call solutions ltd

Assistant Manager

Jun 2021 – May 2022 · 11 mos · Mysore, Karnataka, India · On-site

Analytical SkillsCustomer Service ManagementLeadershipPerformance MetricsDecision-MakingCustomer Support+9

Meesho

2 roles

Key Account Manager

Jul 2019 – May 2020 · 10 mos

Analytical SkillsLeadershipPerformance MetricsDecision-MakingCustomer ExperienceClient Relations+5

Key Account Manager

Jul 2019 – May 2020 · 10 mos

Analytical SkillsLeadershipPerformance MetricsDecision-MakingCustomer ExperienceClient Relations+5

Hgs - hinduja global solutions

Sr Team leader

Dec 2016 – Jan 2019 · 2 yrs 1 mo · Mysore, Karnataka, India

  • Worked as Senior Team leader for customer service for E commerce Process
Analytical SkillsCustomer Service ManagementLeadershipPerformance MetricsDecision-MakingCustomer Support+7

Opel consulting private ltd

Sr Team Leader

Apr 2014 – Dec 2016 · 2 yrs 8 mos · Bangalore Urban district, India

  • Worked as Sr, Team leader for out sourced customer service process E commerce Sector( Trendin.com /Aditya Birla Fashion and Retail)
Analytical SkillsCustomer Service ManagementLeadershipPerformance MetricsDecision-MakingCustomer Support+8

Sun business solutions

Sr Team leader

Sep 2011 – Mar 2013 · 1 yr 6 mos · Mysore, Karnataka, India

  • Worked as customer service Team leader for SUN DTH process
Analytical SkillsCustomer Service ManagementLeadershipPerformance MetricsCustomer SupportCustomer Experience+6

Hgs - hinduja global solutions

Team Lead

Jun 2007 – Sep 2011 · 4 yrs 3 mos · Mysore, Karnataka, India

  • Worked as Team leader ( Customer service process for Telecom sector)
Analytical SkillsCustomer Service ManagementLeadershipPerformance MetricsCustomer SupportCustomer Experience+6

Education

University of mysuru

Bachelor of Commerce - BCom — Tax Law/Taxation

Jan 2002 – Jan 2007

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