Premjeet Kumar

Operations Associate

Delhi, India9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

7 years of experience in customer support.
Recognized as 'Best Quality Performer' three times.
Expert in technical troubleshooting for gaming.

Stackforce AI infers this person is a Customer Support Specialist in the Gaming Industry.

Contact

Skills

Core Skills

Customer SupportTechnical Troubleshooting

Other Skills

TroubleshootingChatMobile PaymentsLanguage SkillsSupervisory SkillsCustomer QualityEthical Decision MakingCompliance OperationsMentoring New HiresPayment ServicesQuality CertificationExecutive SupportRefundsClient Issue ResolutionTeam Management

About

As for my experience, I have worked with Paytm for 1 year as a customer support executive in KYC Operations. Currently I am working with a BPO cum IT organization as a senior customer support executive since last 7 years. My job role here is to provide customer support including technical troubleshooting in a gaming industry through live chat and email. I have an excellent typing speed along with the knowledge of different gaming tools, Zendex, CRM tool, Salesforce, MS Office, MS Word and MS Excel. I have been rewarded with the "Best Quality Performer" thrice in consecutive years of my working with the current organization.

Experience

9 yrs 6 mos

Total Experience

4 yrs 9 mos

Average Tenure

8 yrs 6 mos

Current Experience

Ienergizer

Senior Customer Support Executive

Nov 2017 – Present · 8 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

Working as a senior customer support executive for a US based gaming company, dedicated to assist the players with technical, in-game and accounts and billings related concerns via live chat and email channels.

TroubleshootingChatCustomer SupportTechnical Troubleshooting