Feb 2024 – Sep 2025 · 1 yr 7 mos · Austin, Texas, United States

• Responsibilities:
• Managed full employee lifecycle including onboarding, off-boarding, promotions, transfers,
• and compliance for AMER region (US, Canada, and Mexico).
• Transformed onboarding process from manual to an automated ticketing system.
• Managed contractor onboarding, off-boarding, and contract extensions globally with legal
• compliance.
• Resolved 50+ Tier 1 and Tier 2 HR tickets weekly with a 95% first-contact resolution rate,
• ensuring accurate guidance on policies, benefits, payroll, and employee relations.
• Managed high-volume Workday inbox, prioritizing and resolving employee requests with 100%
• SLA compliance, improving response times and enhancing overall employee satisfaction.
• Performed internal audits, SOX compliance reviews, and I-9 verifications with 100% accuracy,
• while strengthening internal controls and streamlining processes.
• Managed company mergers and acquisitions, ensuring seamless team onboarding and integration.
• Created HR knowledge base and self-service tools, reducing HR case volume by 30%.
• Developed HR templates and process documentation that improved efficiency by 15%.
• Partnered with HR Business Partners (HRBPs) to process organizational changes and
• employee relations requests.
• Supported bi-annual compensation cycle for 5,000+ employees globally, ensuring accurate
• payroll and data integrity.
• Generated HRIS (Workday) reports to support workforce planning, headcount tracking, and
• compliance metrics.

Dec 2020 – Feb 2024 · 3 yrs 2 mos · Austin, Texas, United States

Jul 2019 – Aug 2020 · 1 yr 1 mo · Austin, Texas Area

• Work closely in a team environment while partnering with diverse teams across multiple locations.
• Make a personal connection over email to deliver support.
• Handle confidential information with discretion and maturity.
• Create requisitions for internal and external positions; monitor approval process and post to ATS.
• Review and approve open requisitions for retail positions.
• Work with recruiters to create hiring events to identify talent for opportunities within the retail business.
• Work with recruiters to ensure a positive hiring experience for all candidates.
• Perform background checks.
• Provide administrative support to Recruiter, including creating offer letters and new hire packet generation for retail management positions.
• Coordinate interview logistics, including scheduling, Webex, and in-person interviews.
• Facilitate effective and close communication between the candidates and recruiter.
• Partner with HR to ensure smooth new hire onboarding.
• Process candidate relocation requests.
• Disposition candidates and close requisitions in our ATS.

Feb 2019 – Jul 2019 · 5 mos · Georgetown, Texas

• Supporting 1400 employees, and an HR team of 8 with over 160 locations across the US.
• Maintaining HRIS system by entering and updating employee files.
• Maintaining records related to grievances, performance reviews, and disciplinary actions.
• Onboarding all new hires and ensuring background checks were completed.
• Managing HR Support inbox serving as point person for all HR related inquiries and concerns.
• Prepare and audit correspondence, memorandums, and spreadsheets as requested.
• Providing customer service to all employees.
• Completing all employment verifications.
• Responsible for ensuring all locations have updated Labor Law posters.
• Completing and/or auditing all new hires I-9’s, and filing them.
• Assisted in I-9 training for managers.
• Downloading documents from old HRIS system and moving them to new HRIS system.
• Performed a company-wide I-9 audit.
• Ensured all performance reviews were completed and filed.

May 2018 – Jul 2018 · 2 mos · Round Rock, TX

• Learned the recruitment process.
• Screened resumes and completed phone screens.
• Conducted job interviews.
• Onboarded 6 new hires.
• Responsible for personnel file maintenance and retention periods.
• Conducted new hire orientation.
• Completed Ogletree Deakins Webinars:
• FMLA vs ADA
• Violence in the Workplace
• I-9 Verification
• Exposure to:
• Employee disciplinary action procedures.
• Workers compensation program.
• Compensation and benefits programs.

Mar 2010 – Feb 2017 · 6 yrs 11 mos · Round Rock, TX

• Trained new front desk staff.
• Ordered and kept front desk supplies stocked and organized.
• Set up meeting spaces.
• Established lasting relationships with guests which built loyalty and drove hotel revenue.
• Coordinated office inventory by restocking supplies and placing purchase orders.
• Sold rooms to walk-in customers, entering/changing reservation information on the computer system.
• Posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability.
• Listened to and resolved guest complaints, via operating the hotel PBX.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.