Tamanna Jain

Partnerships Manager

Jaipur, Rajasthan, India3 yrs 1 mo experience
Highly Stable

Key Highlights

  • Expert in customer escalation resolution.
  • Proficient in multiple CRM tools.
  • Strong problem-solving capabilities.
Stackforce AI infers this person is a Customer Service Specialist with expertise in CRM and escalation management.

Contact

LinkedIn

Skills

Core Skills

Customer Relationship Management (crm)Escalation Resolution

Other Skills

MetaBaseFreshdeskCustomer Escalation ManagementTicket ManagementkaptureProblem SolvingIT OperationsTicket OperationsCustomer ServiceEnglish

Experience

3 yrs 1 mo
Total Experience
3 yrs 1 mo
Average Tenure
3 yrs 1 mo
Current Experience

Livelinen

Social Media Advisor

Apr 2023 – Present · 3 yrs 1 mo · Jaipur, Rajasthan, India · On-site

MetaBaseFreshdeskEscalation ResolutionCustomer Escalation ManagementCustomer Relationship Management (CRM)Ticket Management

Meesho

Escalation Specialist

Nov 2022 – Jan 2023 · 2 mos · Bengaluru, Karnataka, India · Remote

  • Resolving the Social Media Escalations as a part of CEO Escalations team.
  • Expertise in CRM tools - MetaBase, FreshDesk, Kapture and Supply Admin Panel
  • Handle all sensitive customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc
  • Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
  • Strong follow-up on all the assigned cases to provide resolution within the framed timelines.
  • Resolving Escalation tickets as per the SOP
  • Ticket Management
MetaBaseFreshdeskEscalation ResolutionCustomer Escalation ManagementCustomer Relationship Management (CRM)Ticket Management

Education

Maharshi Dayanand University

Master's degree

Jan 2019 – Jan 2021

Maharshi Dayanand University

Bachelor's degree

May 2015 – Apr 2018

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