Jul 2024 – Apr 2025 · 9 mos · Bengaluru, Karnataka, India

• Led Sprinklr Integrations for a global Telecom Brand, meeting business objectives and ensuring successful project delivery.
• Gathered requirements from clients/vendors and defined project scope and deliverables.
• Created and executed project plans, monitored work of technical personnel, and resolved conflicts through leadership.

Jul 2022 – Jun 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Managed a portfolio of global large enterprise brands, overseeing onboarding, adoption, renewal, and growth within assigned accounts.
• Led risk mitigation planning by collaborating with cross-functional teams to address flagged risks.
• Drove renewal, retention, upsell, and cross-sell opportunities, ensuring long-term client relationships and identifying growth opportunities.
• Promoted product adoption and value realization, partnering with key stakeholders to provide thought leadership and industry insights.
• Collaborated on ROI initiatives, defining KPIs and success plans to drive consistent results.
• Led internal projects, working with teams like Contracting, Invoicing, and Order Management to ensure revenue booking.

Jul 2020 – Jul 2022 · 2 yrs · Bengaluru, Karnataka, India

• Managed on-boarding, adoption & activation, driving usage, renewals, and expansions across the European market.
• Identified common customer challenges and suggested better solutions, coaching customers to be product experts.
• Maintained continuous engagement to ensure long term relationships/partnerships and identified expansion opportunities.
• Awards- Q2FY21 MVP; Q3FY21MVP, and MVP - EMEA region for FY21

Jan 2019 – Jun 2020 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Ensured team delivery against key performance metrics, with a strong emphasis on new business development.
• Managed both existing sales pipeline and developing new business opportunities for the South India Region.
• Assisted in coordination and implementation of new strategies and delegation of tasks to achieve strategic team goals.

Jul 2018 – Dec 2018 · 5 mos · Bengaluru, Karnataka, India

• Developed BD strategies by creating and prioritizing target account lists, managing communications and building successful relationships with senior management from different business verticals.
• Awarded Best New Joiner-2018

Jan 2018 – Jun 2018 · 5 mos · Bengaluru, Karnataka, India

• My role involved identifying development potential in accounts by studying current business; interacting with key company personnel to suggest appropriate solutions; identifying and evaluating additional needs and analyzing opportunities; developing the account by making initial presentations; explaining product and service enhancements and additions