Oct 2023 – Dec 2024 · 1 yr 2 mos · Bangalore Urban, Karnataka, India · On-site

• Owned 22 strategic accounts end to end, including onboarding, adoption, health, risk management, renewals, and expansion
• Define and execute Customer Success Plans aligned to customer business objectives, usage, ROI, and time-to-value.
• Led Executive Business Reviews, presenting outcomes, risks, and recommendations to senior and C-level stakeholders.
• Manage enablement and technical rollout initiatives, coordinating with Engineering, Product, Support, and Professional Services to remove blockers.
• Serve as the primary point of coordination across the account team (Account Executive, Sales Engineer, Support, and Services) to ensure seamless customer coverage.
• Develop a deep understanding of customer business needs and translate them into technical and operational requirements for MongoDB.
• Proactively identify, qualify, and partner with Solution Consultant on expansion opportunities to grow ARR.
• Monitor customer health and product consumption, recommending upgrades or enhancements to increase value and adoption.
• Track, forecast, and report on key success metrics, including renewal risk, NRR, churn, CSAT/NPS, and time-to-value.
• Design and continuously improve scalable Product Adoption processes, playbooks, health models, and reporting.

Jan 2021 – Sep 2023 · 2 yrs 8 mos

• Driving customer value realization and adoption of Adobe Experience Cloud Portfolio like Customer Journey Analytics, through a proactive, consultative approach. Responsible for managing a robust sales pipeline, achieving revenue targets via new business and upsell opportunities, and deepening Adobe’s footprint across enterprise accounts.
• Key Highlights:
• Delivering value-based sales across Business Intelligence, Data Analytics, Headless/Hybrid CMS, and Integrated Customer Journey platforms.
• Building strategic relationships with CXOs and senior decision-makers to align Adobe solutions with evolving business goals.
• Developing and executing tailored account strategies and roadmaps to ensure long-term growth and customer satisfaction.
• Leading Quarterly Business Reviews and executive engagements to track adoption, implementation, and measurable business impact.
• Collaborating with ecosystem partners and service providers to expand influence and drive technology-led enterprise growth.y

Sep 2017 – Jan 2021 · 3 yrs 4 mos

• Managed a portfolio of enterprise clients across industries, delivering consultative sales across Adobe's Digital Experience suite. Focused on territory growth, pipeline management, and expanding wallet share through relationship-driven selling.
• Drove strategic discovery with business heads to understand priorities and shape tailored solutions
• Built and nurtured C-level relationships to align Adobe offerings with digital transformation goals
• Created tailored account strategies and roadmaps to maximize ROI and long-term partnership value
• Executed comprehensive sales strategies with a focus on business outcomes and digital efficiency
• Cultivated partnerships with service providers to influence CXO-level technology decisions
• Specialized in concept selling, business development, and C-level stakeholder engagement

Feb 2014 – Sep 2017 · 3 yrs 7 mos · Bangalore

• > Identify and execute the sales of Disruptive Technology solutions in the field of Mobility, Cloud, Analytics,and Social behavior to enhance Customer Experience
• > Interacting and building relationship with CIOs and Technology Evangalists for SMAC companies for the European market.
• >Responsible for the development and proposal of overall product strategies, innovation, presentation of marketplace outcome projections, as well as product culture development.
• >Playing a critical role in the development and delivery of tangible consumer benefits through the product or service of the business.
• >Driving consumer intelligence through the development of external and internal data sources that improve the business’s understanding of the product’s market, competitor activities, and consumer activities.
• Specialties:
• Cloud Computing, Social Computing, Mobility Solutions, Unified Communications, Understanding of Business Intelligence tools, Analytics, Convergence, Independent Testing Services, Security, Understanding of Data Warehouses and migration of data

Oct 2012 – Dec 2013 · 1 yr 2 mos · Bangalore

• >Strong Background in the domain of Banking, Insurance, Telecom, IT, Manufacturing, Retail and Health Care
• >Driving new business through key accounts and establishing strategic partnership and vendor relationships.
• >Technical understanding of Microsoft, IBM and Open source and other Middleware technologies.
• >Experience in working CRM tools like Salesforce.com. Industry Analysis through Market Research & Competitive Intelligence.
• >Proven leadership skills, always look forward to go the extra mile for exceeding my targets.

Mar 2012 – Oct 2012 · 7 mos

• >Handling Sales and Business Development for Publishers for Australia, Gulf, Spain, UK and USA.
• >Providing a competitive and effective digital strategy for Publishers to launch rich interactive Apps for print Publications on Tablet and Smartphone ( iOS, Android and Blackberry) platform
• > Have a good understanding of different technologies and responsiveness of the platform and the increase in engagement levels of the reader.

Mar 2011 – Feb 2012 · 11 mos

• >Responsible for identifying engagement expansion / revenue opportunities within an account to position TIBCO by account mining, development by identifying prospective client work for the US Market
• >Stay at the forefront of changing technology trends and understand the impact on clients’ business.
• > Interact and maintain long term relationships with CXO level designations
• > Creating, Publishing “best practices”(White papers) for area of expertise.
• > Conduct research , competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations.
• > Client delivery assurance – Assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit.