Oct 2020 – Jul 2024 · 3 yrs 9 mos · India

Feb 2017 – Sep 2020 · 3 yrs 7 mos

• Content and community specialist responsible for authoring analytics-/VoC-driven Help and Troubleshooting content for Adobe's Digital Imaging and 3D apps -- Photoshop CC, Lightroom CC ecosystem, Lightroom Classic, Fuse CC, and Dimension CC.

Apr 2015 – Feb 2017 · 1 yr 10 mos

Jan 2014 – Apr 2015 · 1 yr 3 mos

• Develop context-sensitive help for software product modules. Sprint Planning with development team, testing team, and business analyst group. Streamline the process of help content generation, content review and integration of help files with the software modules.
• Capture customer’s (banking and non-banking financial institutions) product requirement for Loan
• Management System and Customer Acquisition System and the solution in the form of User Story
• documents that are used by the developers to develop the functionality in the software application.

Nov 2009 – Aug 2012 · 2 yrs 9 mos · Noida Area, India

• Generate technical documents including User Manuals, Application Notes, and Product Specifications pertaining to VLSI design platform deliverables including Libraries, Analog IPs & Design Methodologies
• for internal and external customers.
• Strategizing content and styles.
• Content development for Demos, Training Manuals, Reference Manuals, and other technical literature.
• Develop XML based documentation platform for the existing legacy documentation in MS-Word.
• Develop applications catering to the automation requirements of the team.
• Quality control systems analysis and improvement for documentation errors and bugs.
• Develop and manage company-level website as administrator.

Aug 2009 – Oct 2009 · 2 mos

• Configure network points on Cisco switches.
• Manage the network devices installed on the network across India on the tool Solarwinds.
• Prepare a daily report on Network utilization of the various network devices during the peak hour.