Sai Chandra Y.

Operations Associate

Hyderabad, Telangana, India5 yrs 1 mo experience

Key Highlights

Expert in regulatory compliance and financial operations.
Proven track record in process improvement and risk management.
Strong background in FinTech and operational workflows.

Stackforce AI infers this person is a FinTech Operations and Compliance expert with a focus on regulatory frameworks.

Contact

Skills

Core Skills

Regulatory ComplianceOperations ManagementCustomer ServiceCustomer ExperienceQuality Assurance

Other Skills

KYC VerificationData AnalysisMicrosoft ExcelWorkflow OptimizationCase ManagementPolicy AnalysisSQLGoogle SheetsCompliance ManagementRisk AnalysisFinancial OperationsTransaction MonitoringFinTechProcess Improvement ProjectsRisk Assessment

About

I am an operations and compliance-focused professional with experience across Amazon, Google, and HMRC, where I worked on structured processes, business onboarding, and financial operations. My recent experience at HMRC involved handling corporation tax debt cases, strengthening my understanding of financial systems, regulatory processes, and compliance frameworks. I am currently pursuing a Post Graduate Certificate in AI-Driven FinTech from IIT Roorkee, where I am developing knowledge in digital payments, risk management, and financial technologies. I am now looking to transition into AML, Compliance, or FinTech Operations roles, where I can contribute to backend, process-driven functions within financial services and technology-driven organisations.

Experience

5 yrs 1 mo

Total Experience

1 yr 3 mos

Average Tenure

Current Experience

Hm revenue & customs

Administrative Officer – Debt Management (Corporation Tax)

Mar 2024 – Dec 2024 · 9 mos · Nottingham · Hybrid

Key Responsibilities:
Managed corporation tax debt cases for UK businesses, ensuring adherence to regulatory frameworks and internal compliance policies
Assessed financial positions of organisations to determine appropriate debt resolution strategies in line with compliance guidelines
Applied regulatory procedures related to tax enforcement, payment arrangements, and financial recovery processes
Handled sensitive financial and taxpayer data, ensuring strict compliance with data protection and confidentiality standards
Monitored and maintained accurate case records within internal systems, ensuring audit readiness and process transparency
Identified potential risk indicators in financial behaviour and escalated cases where necessary in line with compliance protocols
Worked within structured workflows and SLAs to ensure timely and consistent case resolution
Supported identification of non-compliant financial behaviours and ensured appropriate escalation in line with internal risk frameworks
Key Achievements:
Successfully managed a high volume of corporation tax cases while maintaining accuracy and compliance with regulatory standards
Recognised for maintaining strong adherence to process guidelines and quality standards in a highly regulated environment
Contributed to efficient case resolution by following structured workflows and ensuring data accuracy across systems

KYC VerificationRegulatory ComplianceOperations ManagementData AnalysisMicrosoft ExcelWorkflow Optimization+16

Sainsbury's

Retail Sales Assistant

Mar 2023 – Mar 2024 · 1 yr · Nottingham · On-site

Supported store operations, ensuring efficiency in stock handling and customer service processes
Worked in a fast-paced environment requiring accuracy and consistency

Customer ExperienceCustomer ServiceContinuous ImprovementAttention to DetailQuality Control

Aston business school

MBA Consultant

May 2022 – Jun 2022 · 1 mo · Birmingham, England, United Kingdom · Hybrid

Customer ExperienceContinuous ImprovementNegotiationCustomer Escalation ManagementCustomer Relationship Management (CRM)Microsoft Excel

Virgin money

MBA Consultant

Feb 2022 – May 2022 · 3 mos · Birmingham, England, United Kingdom · Remote

Customer ExperienceContinuous ImprovementNegotiationCustomer Escalation ManagementCustomer Relationship Management (CRM)Microsoft Excel

Saga plc.

MBA Consultant

Oct 2021 – Jan 2022 · 3 mos · Birmingham, England, United Kingdom · Remote

Customer ExperienceContinuous ImprovementNegotiationCustomer Escalation ManagementCustomer Relationship Management (CRM)Microsoft Excel

Google operations center

Business Onboarding Specialist (Google Search & Maps)

Jul 2020 – Dec 2020 · 5 mos · Hyderabad · Hybrid

Conducted onboarding interactions with small businesses, ensuring alignment with platform policies and requirements
Verified business information and ensured compliance with onboarding standards
Supported operational workflows for business listings and platform integration

Policy ComplianceRegulatory ComplianceAdherenceOperations ManagementData AnalysisWorkflow Optimization+9

Apple

Siri Transcription Analyst

Nov 2019 – Jul 2020 · 8 mos · Hyderabad · Hybrid

Processed and analysed voice data with a focus on accuracy and quality standards
Followed strict data handling and confidentiality guidelines

Quality AssuranceQuality AuditingData AnalysisHandle Confidential InformationHigh Level Of AccuracyAttention to Detail+2

Amazon

Selling Partner Support Associate (Operations & Compliance)

Jun 2016 – Sep 2019 · 3 yrs 3 mos · Hyderabad · Hybrid

Key Responsibilities:
Managed large-scale operational workflows for Selling Partners across North America and Europe, ensuring adherence to platform policies, compliance standards, and SLAs
Oversaw end-to-end listing governance including brand registry, catalog integrity, content localisation, and policy compliance controls
Interpreted and enforced platform and regulatory guidelines related to intellectual property, brand authorisation, and cross-border distribution policies
Investigated and resolved complex cases involving product misrepresentation, policy violations, and returns, ensuring risk mitigation and compliance alignment
Conducted regular audits on performance metrics, customer feedback, and SLA adherence to identify process gaps and improve operational efficiency
Collaborated cross-functionally to enhance SOPs, streamline workflows, and improve internal control processes
Mentored and trained 100+ new hires as a Subject Matter Expert, ensuring process standardisation, quality assurance, and compliance adherence
Key Achievements:
Improved First Contact Resolution by redesigning internal workflows and data capture processes, reducing escalations and improving operational efficiency
Contributed to ~30% increase in workflow automation by analysing and processing 16,000+ cases, supporting system training and optimisation initiatives (Golden Atlas project)
Acted as a point of contact for audit and quality review processes, identifying compliance gaps and implementing corrective actions