Jun 2023 – Present · 2 yrs 11 mos · Remote

Jan 2023 – Jun 2023 · 5 mos

Jan 2019 – Dec 2022 · 3 yrs 11 mos

• Oversee outsource department daily operation.
• Recruitment & Hiring
• o Responsible for full lifecycle recruitment process for outsource projects in MNCs.
• o Work closely with hiring managers on their hiring needs and propose suitable candidate to them to close the requisition.
• o Experienced in technical(engineering) & non-technical (customer service, administrative & others) hiring.
• o Develop talent pipelines through various sourcing channel – jobsites, social media, referrals, LinkedIn, career fair.
• o Lead NCS recruitment team to fulfil client hiring needs in timely manner.
• Client(Hiring Manager/Sponsor) Account Management & Development
• o Manage onsite outsource project as account manager to meet project KPI delivery and customer satisfaction.
• o Monthly business review to review project performance and resource needs.
• o Develop new client accounts through portfolio sharing & proven track record of delivering our promises.
• o Coach team member on client account handling/getting new project/project pricing negotiation/contract negotiation.
• o Involves in RFP submissions.
• Onsite Employee Management
• o Work closely with project manager/ onsite team lead to monitor employees’ performance and project delivery.
• o Handle client escalation with CA and PA.
• o Prepare various reports for continuous improvement (attrition, leave, recognition, employee tenure, customer satisfaction and etc.).
• o Work with HR to plan out employee engagement activities to improve employee retention.
• o Conduct 1-1 session with employees regarding their performance feedback, annual review and career development plan.

Jan 2017 – Dec 2018 · 1 yr 11 mos

Feb 2015 – Dec 2016 · 1 yr 10 mos

• Oversee outsource department operation, co-leading the business development and recruitment activities functional group.
• Manage and lead team members to ensure team targets are achieved, manage assignments and liaise with manager for business / project flow.
• Implement and administer the end-to-end sourcing processes to ensure that it meets the customer’s manpower requirements.
• Continuously study and make recommendation on policies, procedures, guidelines, tool & methods to improve the effectiveness and efficiency of recruitment process.

Jan 2014 – Jan 2015 · 1 yr

• Recruitment
• Business Development
• Staff Management
• Project Management

Sep 2010 – Dec 2013 · 3 yrs 3 mos

• Plan and carry out recruitment activities
• Monitor the performance of outsource team and the accomplishment of tasks given to them in MNCs
• Guide and coach team lead on staff management and resource management
• Perform onsite visit to customer to understand outsource team performance and project needs for better performance
• In charged of employee’s hiring, on board arrangement, training needs, discipline issue, performance review and yearly appraisal
• Ensure timely and accurate preparation of every report

Oct 2009 – Aug 2010 · 10 mos

• Ensure the quality of AIESEC International Exchange Program (IXP) globally
• Audit the quality of companies and students that participate in IXP
• Analyze and provide solutions for quality issues bring forward to the board

Jul 2009 – Jun 2010 · 11 mos

• Strategic planning and tracking the functional area that brings in trainee from oversea
• Service national partners e.g. Berjaya Higher Education, Mindvalley, AIC Event, and Youth Asia
• Prepare and facilitate training and education sessions in local and regional learning conferences
• Coordinate, train and coach 7 local chapters’ vice presidents, project leaders and manage 2 national coordinators
• Build international cooperation in order to gain more applicants for international traineeship in Malaysia
• 90% relative growth in number of international trainee working in Malaysia

Jun 2008 – Jun 2009 · 1 yr

• Main representative of Local Chapter members before university authorities, local partners and AIESEC in Malaysia entities.
• Lead 60 members together with 8 others executive board members
• Build a shared vision and set direction for AIESEC in UTM
• Strategize and execute plans to achieve organizational goals

Jun 2007 – May 2008 · 11 mos

• Strategize and execute plans to achieve organizational goals
• Recruit UTM students to go abroad under AIESEC exchange programme
• Prepare UTM student for the exchange programme