Anurag Kanade

Operations Associate

Gurugram, Haryana, India6 yrs experience

Key Highlights

  • Expert in handling complex customer escalations.
  • Proven ability to deliver balanced outcomes under pressure.
  • Strong policy judgment in sensitive cases.
Stackforce AI infers this person is a Customer Operations Specialist with expertise in high-volume B2C environments.

Contact

Skills

Core Skills

Emergency Health And Safety (ehs)Risk AssessmentCustomer Relationship Management (crm)Problem SolvingTeam CollaborationTime Management

Other Skills

Product KnowledgeIncident InvestigationMediationSalesforce.comCommerce

About

Customer operations professional with experience across frontline support, complex escalations, and safety operations in global, high-volume environments. Proven at handling sensitive, high-impact cases with clarity, empathy, and strong policy judgment. Known for ownership, composure under pressure, and delivering balanced outcomes. ⚖️

Experience

6 yrs
Total Experience
1 yr 5 mos
Average Tenure
3 mos
Current Experience

American express

Senior CS Professional

Jan 2026Present · 3 mos · Gurugram, Haryana, India · Hybrid

Airbnb

5 roles

Specialist, Aircover

May 2025Dec 2025 · 7 mos

  • Aircover: Scaled Ops & Optimization

CS Labs Ambassador

Oct 2024May 2025 · 7 mos

  • Supported newly launched projects and initiatives, contributing to pilot programs and assisting with the adoption of AI-enabled tools to improve case handling efficiency and knowledge accuracy.

Safety Specialist

May 2024May 2025 · 1 yr

Product KnowledgeEmergency Health and Safety (EHS)Incident InvestigationRisk Assessment

Specialist R2

Promoted

Mar 2024May 2024 · 2 mos

Product KnowledgeProblem SolvingCustomer Relationship Management (CRM)Mediation

Spcialist R1

Oct 2023Mar 2024 · 5 mos

Product KnowledgeTeam CollaborationProblem SolvingCustomer Relationship Management (CRM)Mediation

Teleperformance

Customer Service Ambassador (Mastercard)

Nov 2021Apr 2023 · 1 yr 5 mos · Indore, Madhya Pradesh, India · On-site

Product KnowledgeTime ManagementTeam CollaborationCustomer Relationship Management (CRM)

Taskus

Teammate

Sep 2020Nov 2021 · 1 yr 2 mos · Indore, Madhya Pradesh, India · On-site

Product KnowledgeTime ManagementTeam CollaborationCustomer Relationship Management (CRM)

Teleperformance

2 roles

Customer Service Representative

Aug 2018Oct 2019 · 1 yr 2 mos · Indore, Madhya Pradesh, India

  • As an executive I had many tasks where the most important out of many was to ensure the customer's satisfaction.
Product KnowledgeTime ManagementTeam Collaboration

Customer Care Executive

Aug 2018Oct 2019 · 1 yr 2 mos · Indore, Madhya Pradesh, India

Education

Devi Ahilya Vishwavidyalaya

Bachelor of Accounting Tax & Management

Jun 2016May 2019

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