Aug 2024 – Jul 2025 · 11 mos · Lucknow, Uttar Pradesh, India · Hybrid

• Responsible for the Dark stores (Super Express Store) operational
• performance.
• Conduct and supervise training and development programs which include
• operational training, leadership training, and skills development.
• Design and implement training methods to meet the individual training
• needs of each staff.
• Trained & motivations to non-performing employs to improve their
• performance and skills to achieve their targets.
• Examine variables like order fulfillment time, order accuracy, and
• inventory and picking data like ergonomics and motion studies to create
• more efficient processes.
• Hands on 5S Methodology, Inventory Planning, Liquidation, Bad Stocks,
• Stock Audits, STO, GRN process, Online Delivery of Orders and Dashboards.

Mar 2022 – Aug 2024 · 2 yrs 5 mos · Banglore/Gurgaon/Lucknow · On-site

• Conducting process training for new hires, upskill training for existing/new verticals/categories or refresher training. Thorough knowledge of warehouse functioning processes. (Classroom training and on the job training).
• Responsible for publishing a weekly training calendar and timely completion of training as per plan.
• Ensuring all our customer needs (Internal & External) are
• promptly and efficiently met.
• POSH & Covid-19 protocol & 5s training.
• Provide positive mentoring and support to the Operations Service Supervisors.
• Maintaining and sharing training reports on time.
• Maintaining records of results for training and retraining programs.

Sep 2019 – Dec 2020 · 1 yr 3 mos · Lucknow, Uttar Pradesh, India