Mitusha Kumari

Operations Associate

Navi Mumbai, Maharashtra, India8 yrs 8 mos experience
Highly Stable

Key Highlights

  • Proven track record in enhancing customer experience.
  • Strong skills in negotiation and operations management.
  • Expertise in cross-functional collaboration and digital experiences.
Stackforce AI infers this person is a Customer Experience Specialist in the Internet industry with strong operational and analytical skills.

Contact

Skills

Core Skills

Customer ServiceCustomer Engagement

Other Skills

Service StandardsBusiness Relationship ManagementKey AccountsClient RelationsAccount ManagementSocial Media AdvertisingSentiment AnalysisEmerging TrendsCommunicationCustomer SatisfactionMicrosoft OfficeMicrosoft ExcelManagementMicrosoft WordPowerPoint

About

Experienced Customer Specialist with a demonstrated history of working in the internet industry. Skilled in Negotiation, Operations Management, Microsoft Excel, Customer Service, and Microsoft Word. Strong support professional with a Integrated Master in Business Administration focused in Management and Marketing from Central university of jharkhand.

Experience

8 yrs 8 mos
Total Experience
2 yrs 10 mos
Average Tenure
--
Current Experience

Hike

2 roles

Associate Manager- Customer Insights

Promoted

Apr 2025Sep 2025 · 5 mos · Remote

Associate- Customer Experience

Jul 2019Apr 2025 · 5 yrs 9 mos · Remote

Service StandardsCustomer EngagementCustomer Service

Airbnb

Experience Specialist

Feb 2018Jul 2019 · 1 yr 5 mos · Gurgaon, Haryana, India

Service StandardsCustomer EngagementCustomer Service

Fella homes

Senior Operations Executive- Customer Experience

Jun 2016Jul 2017 · 1 yr 1 mo · Gurgaon, India

Service StandardsCustomer EngagementCustomer Service

Education

Central university of jharkhand

Integrated Master in Business Administration

Jan 2010Jan 2015

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